Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.
Who We're Looking For
The Customer Account Manager II is a mid-level, customer-facing role responsible for managing assigned customer accounts, driving customer success, and supporting revenue growth. This position handles more complex tasks and customer interactions, actively contributes to onboarding and implementation, and serves as a primary point of contact for standard accounts.-
Some of What You'll Do
Scope of the Role:
- Direct Reports: This is an individual contributor role with no direct reports
Key Responsibilities
- Serve as the main point of contact for assigned customer accounts.
- Learn and utilize Syniverse’s engagement and messaging platforms.
- Report customer metrics to internal and external audiences.
- Establish trusted advisor relationships with clients and identify areas for value and growth.
- Conduct regular customer meetings and reviews.
- Support implementation teams with escalations.
- Manage special customer requests from initiation to billing.
- Resolve onboarding issues, documenting outcomes for knowledge sharing.
- Develop use cases and contribute to marketing presentations.
- Maintain complete and up-to-date customer documentation, including CRM (Salesforce.com).
- Monitor and report customer success KPIs.
- Identify and communicate best practices for improving customer service.
- Assist in business reviews and operational presentations.
- Collaborate with accounting for collections.
- Proactively suggest measures for enhancing service delivery.
Experience, Education, and Certifications:
- BS/BA degree, preferably in Business or Marketing.
- Minimum 3 years in customer success, account management, or a related field.
- Experience with CRM systems and customer onboarding.
Additional Requirements:
- Strong interpersonal, team, and communication skills.
- Analytical and advanced problem-solving capabilities.
- Effective business writing and presentation skills.
- Ability to develop working relationships quickly.
- Proactive in addressing client needs.
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Why You Should Join Us
Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.
At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.
Know someone at Syniverse?
Be sure to have them submit you as a referral prior to applying for this position.
Pay Transparency
In accordance with applicable pay transparency requirements, Syniverse will provide information regarding the salary range or compensation for this position during the recruitment process and prior to any compensation discussions.
Skills Required
- Bachelor’s degree in Business, Marketing, or a related field
- At least 3 years of experience in customer success, account management, or a related field
- Experience with CRM systems
- Experience with customer onboarding
- Strong interpersonal, teamwork, and communication skills
- Advanced analytical and problem-solving capabilities
- Effective business writing and presentation skills
- Ability to quickly develop working relationships
- Proactive approach to addressing client needs
What We Do
Syniverse is the world’s most connected company, revolutionizing how businesses connect, engage, and exchange with their customers. For decades, we’ve delivered the innovative software and services that transform mobile experiences and power the planet. Our secure global network reaches almost every person and device on Earth. Our communications platform is industry-recognized as the best of its kind. And each year, we process over $35 billion in transactions, revolutionizing how goods and services are exchanged. Which is why the most recognizable brands — nearly every mobile communications provider, the largest global banks, the world’s biggest tech companies, and thousands more — rely on us to shape their future. Thank you for connecting with Syniverse on LinkedIn. Our LinkedIn page is designed to be an environment where members can engage in respectful and encouraging conversation. All comments – whether in agreement or not – are welcomed and encouraged to foster lively conversation. Accordingly, when responding to a post, we ask that you keep your response respectful, and while we may not be able to monitor every post, please be aware that we reserve the right to remove posts and all material deemed inappropriate, at our discretion. This includes, but is not limited to, abusive, threatening, offensive, hateful, derogatory, spam, fraudulent, deceptive, disruptive, and marketing messages and content. Any violation of these rules may result in being banned, at our discretion.
