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What is a Customer Account Manager (CAM)?
At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.
Key Duties and Responsibilities
- Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
- Implement new Commercial Sales programs, as well as support current programs
- Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.
- Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
- Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
- Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities
- Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.
Essential Job Skills Necessary for Success as a CAM
- Working knowledge of Advance products and services and the ability to market those products and services to meet customer need
- Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
- Working knowledge of automotive systems and traditional automotive aftermarket
- Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
- Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
- Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
- Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
- Ability to review and analyze business reports, such as profit and loss statement (P&L)
- Think strategically, analyze issues and options, and effectively manage and facilitate change
- Ability to work an assortment of days, evenings, and weekends as needed
- Ability to travel overnight occasionally
Prior Experiences that Set a CAM up for Success
- Proven sales track record with 3-5 years related selling experience.
Education
- High School diploma or general education degree (GED)
- Associate’s degree or equivalent from a two-year college or technical school preferred
Certificates, Licenses, Registrations
- Must have a valid driver's license and be fleet safety certified.
- ASE certification preferred, but not required
Physical Demands
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100
pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.
Position is eligible for sales commission based on individual or store performance.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.California Residents click below for Privacy Notice:
Skills Required
- 3–5 years of related selling experience with a proven sales track record
- High school diploma or GED
- Valid driver's license
- Fleet safety certification
- Working knowledge of automotive systems and the traditional automotive aftermarket
- Effective use of Microsoft Word and Excel; PowerPoint preferred
- Ability to work varied days, evenings, and weekends as needed
- Associate's degree or equivalent from a two-year college or technical school
- ASE certification
- Spanish language skills
Advance Auto Parts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Advance Auto Parts and has not been reviewed or approved by Advance Auto Parts.
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Retirement Support — Benefits are described as including a 401(k) plan with company matching, which is repeatedly positioned as a notable strength. Retirement tools like HSAs/FSAs and related financial protections (life and disability coverage) further reinforce the sense of baseline financial support.
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Healthcare Strength — Health coverage is presented as broad, including medical, prescription, dental, and vision options, with additional supplemental medical plans. Eligibility beginning shortly after hire for full-time roles is framed as a practical advantage for accessing coverage earlier in tenure.
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Leave & Time Off Breadth — Paid time off is described as accruing and increasing with tenure, and parental leave is included among the offerings. Flexible PTO for longer-tenured employees is positioned as an added offset for a subset of roles.
Advance Auto Parts Insights
What We Do
Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installer and do-it-yourself customers. As of January 3, 2026, Advance operated 4,305 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The Company also served 809 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services, and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.
