Customer Account Executive

Customer Account Executive

Job Description

What makes working for Kimberly-Clark so special?

Kimberly-Clark is a leading Consumer Goods organisation with much-loved UK brands such as Andrex®, Kleenex®, Huggies® and Depend®.

We lead the world in providing essentials for a better life, and our global brands are a trusted part of the everyday lives of nearly one-quarter of the world's population, in more than 175 countries.

But we don’t take this for granted, we also recognise our responsibility in developing sustainable practices to support a healthy planet, and in helping to build stronger communities to ensure our business thrives for decades to come. In all that we do, we’re building a legacy of positive impact.

Our UK head office is based in Walton Oaks, Surrey. Our work environment fosters personal, professional and corporate growth whilst reflecting a sense of community that nurtures innovation. We recognise that employees are our most valued resource and as such, they are at the centre of everything we do. Their talent, diversity and commitment are crucial to our innovation and success.

Excited yet?

You should be! Not only do our brands already have a rich heritage, but fuelled by increasing brand investments and strong product innovation, we also have bold plans to further accelerate growth over the coming years.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

Early Career Opportunities

At Kimberly-Clark we are always looking to develop high performing people in our commercial team. You may already have some experience in a commercial role, or have a qualification in a business-related discipline, or are looking to re-direct your career into a customer facing position.

If you are looking to learn new skills, and grow to become a future commercial leader, we have career making opportunities that will immerse you directly into a real world customer role while supporting your development through tailored training in functional and personal skills.

The Role

You will have full P&L accountability for achieving sales objectives with your online grocery retail customer. With the support and guidance of a senior Customer Business Manager, your role will be to maximise Volume, Net Sales and Gross profit; manage trade investment, and strive to achieve market share goals. You will be responsible for building consumer-led joint business plans that facilitate sustainable growth for both the retailer and Kimberly-Clark, in line with our corporate objectives. What will be key is being able to monitor, analyse, and evaluate our joint performance together against a mutually agreeable set of objectives. You will also find yourself extensively supporting the team with growing our day to day business with the customer, be it through aligning and inputting forecasts, setting up new products in the customers system, assisting with invoice queries, analysing sales trends and creating future projections, or leading one of many mini projects that crop up throughout the year.

Key Accountabilities:

• Establish and maintain solid business relationships within the customer organisation, mobilising and optimising all resources available

• Ensure that all internal (K-C) and external (retailer) customer requirements are actioned and communicated in a timely manner

• Implement category strategies and continuously liaise across internal Category Business Teams to meet trading and performance objectives

• Negotiate and agree trading agreements with internal and external customers which are designed to achieve financial targets

• Build and present business plans (incorporating NPD) to the customer to drive growth

• Support the wider team with data analysis and forecasting insight to robust the plans for the future.

Experience and Knowledge:

• Degree-level educated or equivalent preferred, but not essential

• Front line customer management experience preferred, but not essential

• Experience of successfully forging and maintaining business relationships

• Proven track record of interpreting data and delivering business results

• Broader experience in a commercial role will be advantageous

• Strong customer focus, with ability to develop consumer-led joint strategies

• Strong commercial acumen - highly numerate, with strong analytical skills and ability to manipulate data in excel

• Solid communication and a confident presenter

• Outstanding interpersonal / collaborative skills

• Ability to influence a wide range of internal and external stakeholders.

• Exceptional time management skills, with the ability to prioritize tasks effectively and be aware of deadlines to be met.

Total Benefits

We offer competitive pay and benefits to employees and reward excellence and performance. Our belief in promoting a healthy work-life balance drives us to support our employees’ total well-being, offering comprehensive benefits not limited to gym memberships, private medical insurance, dental cover, employee assistance programme, cycle to work scheme, critical illness cover, travel insurance and a market leading defined contribution pension scheme.

Certain benefits, such as flexible work schedules and parental leave, can be tailored to meet specific individual needs, giving our employees the flexibility to manage their commitments inside and outside of work. We are proud to be rated as a top 100 workplace for working mothers for two years in a row.

To Be Considered

Click the Apply button and complete the online application process. A member of our recruiting team will then review your application and follow up with you if you seem like a great fit for this role
And finally, the small print….
The statements above are intended to describe the general nature and level of work performed by employees assigned to this role. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Kimberly-Clark is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

KC is a sponsor of the Recruitment and Employment Confederation Good Recruitment Campaign

#LI-Hybrid

Primary LocationUnited Kingdom- Flexible Location - South East England

Additional Locations

Worker TypeEmployee

Worker Sub-TypeRegular

Time TypeFull time