Customer Account Associate

We are seeking a dedicated and detail-oriented Customer Account Associate with experience in commercial lines to join our operations team. In this role, you will leverage your independent judgment and exceptional communication skills to gather information, process changes, address client concerns, and assist with endorsement processing. The ideal candidate is a proactive professional with strong multitasking abilities, analytical skills to resolve system issues efficiently, and a commitment to delivering outstanding service to our customers.

Your Impact:

• Serve as a primary point of contact for the Rental Team, professionally handling inbound calls, emails, addressing inquiries, and resolving issues efficiently to ensure client satisfaction

• Provide prompt and accurate responses via phone and email to insured individuals and agents, clarifying policy details, addressing concerns, and offering guidance on coverage and procedures

• Maintain organized and up-to-date records, including electronic and physical files, ensuring accuracy and compliance with company policies and industry regulations

• Manage endorsement requests efficiently by analyzing and processing policy changes, ensuring accuracy, and maintaining alignment with underwriting guidelines

• Accurately handle bind requests as needed, including the preparation and distribution of binders, ID cards, and certificates

Successful Candidate Will Have:

• 1 to 3 years of experience in the insurance industry preferred

• Associate’s degree in business administration, Finance, Risk Management, or related field. Or extended years of insurance experience can substitute for lack of degree

• Must have experience with MS Office applications including Word, Teams, and Excel

• Ability to multitask in a fast-paced work environment and take appropriate actions

About One80:

GMI, a subsidiary of One80 Intermediaries, a managing general agent (MGA) has been a premier writer of commercial auto insurance since 1980. In the beginning, Norman Trudel focused the company solely on the auto rental segment of the transportation industry. Since that time GMI has kept an eye on the insurance marketplace and looked for opportunities that would allow for growth and diversification.

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

For more information, please visit one80.com or if you have any questions about this posting, please contact [email protected].

Pay Range:

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Learn more about working at One80 Intermediaries by visiting our careers page: www.one80.com/careers.

Personal information submitted by California applicants in response to a job posting is subject to One80's  California Job Applicant Privacy Notice .