Custom-Facing Technical Writer

Tulip, the leader in frontline operations, is helping companies around the world equip their workforce with connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Companies of all sizes and across industries have implemented composable solutions with Tulip’s cloud-native, no-code platform to solve some of the most pressing challenges in operations: error-proofing processes and boosting productivity, capturing and analyzing real-time data, and continuous improvement.

This role is located in Budapest, Hungary - We are a hybrid work environment and are in the office 3+ days/per week.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany and Hungary. Focused on composable, human-centric solutions for industrial environments, Tulip is disrupting the MES category and has been recognized as a World Economic Forum Global Innovator. Tulip has also been named one of Energage’s Top Workplaces USA and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work” for 2023.This role is located in Budapest, Hungary - We are a hybrid work environment and are in the office 3+ days/ week. 

About the Team:

The Library team currently operating with 9 members oversees the Tulip Library, Tulip’s app-building marketplace. This platform enables customers to enhance their operations by integrating pre-built apps, app suites, and third-party connectors into their workflows. 

As a content creator and documentation specialist of our team, you will have the opportunity to work on projects that directly impact the manufacturing industry and help improve the efficiency and productivity of factories. You will use your understanding of common manufacturing practices and your empathetic mindset to understand the challenges of the people on the shop floor, and develop creative solutions to solve them. 

About You:

• You’re passionate about creating content that empowers users and simplifies their workflows.
• You thrive on understanding user needs and designing content that directly addresses their challenges.
• You’re adaptable, able to pivot priorities, and comfortable working in a dynamic environment.
• You enjoy engaging directly with customers and helping them find solutions to their challenges.
• You’re comfortable managing customer inquiries and ensuring they receive timely, high-quality responses.
• You’re driven by the impact your work has on making software more accessible and useful.

What skills do I need? 

• Exceptional written and verbal communication skills, with a focus on clarity and engagement.
• 2+ years of experience in user-centered technical writing or user education.
• Experience in video content creation for software platforms.
• Ability to approach documentation with a user-centered mindset, ensuring it is intuitive and helpful for users of varying technical expertise.
• Comfortable collaborating with diverse teams, including designers, developers, and customer success.
• Ability to analyze customer feedback and translate it into structured documentation updates and product improvements.
• Strong organizational and project management abilities to handle multiple tasks and deadlines.
• Familiarity with video-editing software such as Adobe Premiere.
• Experience using AI tools like OpenAI ChatGPT or Google Gemini to accelerate documentation.
• Familiarity with Jira and CRM platforms is a plus but not required.
• Familiarity with no-code or low-code platforms is a plus but not required.

Key Responsibilities:

• Develop, write and maintain user-centered documentation (such as user guides, how-to articles, and FAQ) for Tulip Library’s no-code apps.
• Develop and edit user-focused video guides for no-code applications in Tulip Library
• Collaborate with team members to understand the functionality and intended use cases of each app.
• Ensure documentation supports and enhances the user experience, providing clear, actionable information tailored to user needs.
• Respond to customer inquiries and support requests, providing clear and helpful guidance.
• Advocate for users by bringing their insights into product discussions and feature prioritization.
• Use user feedback to identify pain points and proactively improve content quality and coverage.
• Create onboarding materials, tutorials, and other content to help users quickly adopt and succeed with Tulip apps.

Key Collaborators:

Library, Product Design, Product, Engineering, Customer Team, Marketing

Working At Tulip:

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered. 

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

• Direct impact on product and culture
• Company equity
• Flexible work schedule and unlimited vacation policy
• Virtual company events and happy hours
• In-office catered lunches and stocked kitchens

Our office is located next to Kálvin Square. We have a hybrid work schedule. You need to be eligible to work in Hungary without sponsorship now or in the future. 

We are an equal opportunity employer and building a diverse team is our top priority. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform manufacturing.