Culture and Engagement Manager - FTC

About Us

We are Ocado Group, and we're bringing world-class automation to online grocery. Our Ocado Smart Platform (OSP) combines cutting-edge robotics, AI, and IoT within our advanced CFCs (Customer Fulfilment Centres). We've mastered the single pick, transforming online delivery for our global partners. Join us and be part of a team pushing the boundaries of retail technology.

About the Role

The Culture & Engagement Manager is a senior expert role that forms part of the Talent and Organisational Effectiveness centre of expertise within the People Team . This role connects  leadership intent and employee reality; championing the employee voice, improving the employee experience and using insight to shape and challenge how culture is experienced.

This role operates at all levels of the organisation and across multiple disciplines shaping narrative, surfacing  insight and creating the conditions for culture to be owned, embedded and sustained across the organisation.

Strategy & Leadership

• Lead Culture & Engagement strategy for OTS; shaping its direction, coherence and connection to business objectives
• Connect business vision, strategy and values to the everyday employee experience. Own the Culture & Engagement narrative and products relating to wellbeing, listening and inclusion, embedding them across the organisation
• Create the human conditions for business strategy and transformation to land, embed and sustain
• Line manage the Culture & Engagement Senior Specialist

Insight & Challenge

• Ensure the employee voice is heard, respected and used to shape decisions.
• Bring together culture & engagement  insight into a clear, honest picture of the people experience and report it regularly to senior leaders.
• Prepare insight for Board and People Committee updates, and enable proactive listening and engagement activity for the  Designated Non-Executive Director (DNED)  for workforce engagement. 
• Champion the employee voice - surface where lived culture diverges from stated culture, hold leaders to account and close the feedback loop visibly
• Partner closely with the People Insights and Analytics Team to enable great insight and ensure appropriate data quality, process governance and critical metrics are tracked effectively (e.g. mandatory reporting for inclusion). 

Partnering & Enabling

• Partner with the Strategy and Transformation teams to make sure culture, wellbeing and inclusion are built into transformation from the start, not retrofitted
• Work proactively across other centres of expertise to connect and align work -  — talent, learning, reward, benefits, sustainability, health & safety.
• Maintain key stakeholder relationships acrossOcado Logistics, sharing best practice and enabling cross business area networks (e.g inclusion communities) 
• Give leaders, managers and the People Team the tools, narratives, frameworks and education to carry culture consistently
• Support employee resource groups (ERGs)  - including Wellbeing Champions, Values Stewardship Group and Listening Champion networks.Proactively work with community chairs and ERGs on inclusion and belonging.

Product & Delivery

• Own and manage listening, wellbeing and inclusion strategy and products (e.g. Peakon, EAP, Occupational Health, third party partnerships)Lead the team's use of AI to scale expertise, automate where it makes sense and deliver an accessible, high-quality service and greater value with cost consciousness in mind
• Own product foundations, measure ROI and make evidence-based investment decisions

About you

• Strong influencer who confidently advises and challenges senior leaders
• Data-driven storyteller, turning people insights into compelling business narratives. Proven experience connecting people experience insight into a clear people strategy
• Ideal to have previous experience working with AI or as a minimum, AI curious
• Excellent communicator with strong written and verbal skills
• Applied experience in at least two of: listening & engagement, wellbeing, or inclusion
• Passionate about fairness, belonging and enabling people to thrive
• Collaborative, with the ability to connect teams and align priorities
• Strong project and programme management, balancing multiple priorities
• Confident working independently, navigating ambiguity and making sound decisions
• Well organised, with line management and delegation experience
• Proficient in MS Office or Google Workspace; Peakon experience desirable
• Flexible approach to hybrid working

What we offer

We believe in supporting our people with meaningful, flexible benefits that prioritise well-being and work-life balance. Here’s a snapshot of what you can expect:

• Time to recharge:
  25 days annual leave (rising to 27 after 5 years), plus the option to buy more – and 30 days a year to work from anywhere in the world.
• Health & wellbeing:
  Private Medical Insurance from your first month, wellbeing support through specialist apps and EAP, plus Income Protection and Life Assurance.
• Family-first policies:
  22 weeks paid maternity/primary carer leave and 6 weeks paid paternity leave
• Financial support:
  Pension with employer matching up to 7%, share schemes (Sharesave & BAYE), and interest-free loans for train tickets.
• Commuter perks:
  Cycle to Work Scheme and free shuttle buses to/from Hatfield and Welwyn Garden City stations.
• Exclusive discounts:
  15% off at Ocado.com with free delivery (starting in your first month)

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