CST Account Coordinator (Comptryx) with French and English

Company:Mercer

Description:

Client Solutions Team is a team of individuals whose shared goal is client satisfaction! They support Mercer's consultants and clients across EMEA.

As a CST team member you will act as a first point of contact for Mercer key membership Clients and provide an expert advice on Mercer's products, prices, delivery dates, contracts, methodology and tools.

If you look for a global company where your career can develop, think in an innovative manner, search for a place where your ideas will be appreciated and implemented, focus on details, communicate openly and effectively, appreciate the feeling when you light up your client's day - this role is for you! Take advantage of it and develop your professional career with our Client Solutions Team.

We will count on you to:

• Develop and maintain day-to-day relationships with a portfolio of key membership clients

• Provide advanced/proficient support in terms of data analysis and /interpretation

• Advise key membership clients on Mercer products, service and/ or complex price calculations

• Onboard and train new Clients

• Partner with the European Comptryx Manager and other internal stakeholders in market initiatives and development of new country offering

• Explore business development opportunities and provide sales leads to market consultants

• Provide sales support to consultants (sales presentations, product information, and other ad hoc market requests) for European markets where Comptryx products are available

What you need to have:

• Min.  6+ years of experience in customer support / account management environment with proven experience in customer services, data analytics, market research, HR or compensation & benefits in the similar roles 

• Fluency in English and French

• Proficiency in MS Office

• Excellent communication skills and readiness to work in cross cultural environment

• Strong organizational, problem solving, analytical and project coordination skills

What makes you stand out:

• Mature and can-do approach, independence, proactive and self-motivation at work

Why join our team:

• We are committed to your professional development through opportunities for growth, engaging work, and supportive leadership.

• We cultivate a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make a meaningful impact for our colleagues, clients, and communities.

• Our global scale provides a variety of career opportunities, along with benefits and rewards designed to enhance your well-being.

If you would like to apply for this position, please fill in on-line application form and attach your CV in English.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.