Be an Early Applicant
Jacksonville, NC, USA
In-Office
16-18 Hourly
Junior
Pet • Healthcare Services
The Role
Provide customer service in a veterinary hospital by answering phones, checking clients and patients in and out, maintaining records, assisting with animal comfort and care, communicating wait times, cleaning the facility, and supporting veterinary staff. The role requires confidence, organization, accurate instruction-following, initiative, and a passion for animal welfare in a fast-paced environment.
Summary Generated by Built In
 

  

Veterinary Customer Service Representative (CSR)
Position Summary:
We are seeking a dedicated and experienced Veterinary Customer Service Representative to join our team. The ideal candidate will have at least two years of experience in the veterinary field and will bring confidence, organizational skills, and a genuine passion for animal care.
Key Responsibilities:
Provide exceptional customer service by answering phones, checking clients and patients in and out, and managing records efficiently.
Assist with the care and comfort of dogs and cats of all sizes and breeds, ensuring their well-being during their visit.
Perform cleaning duties around the hospital to maintain a sanitary environment.
Collaborate with veterinary staff to support the smooth operation of the hospital.
Communicate clearly with clients about wait times and ensure that both clients and their pets are as comfortable as possible.
Follow instructions accurately and take initiative in a fast-paced environment.
Qualifications:
Minimum of two years

Shift Schedules:
Monday - Friday 6:00pm to 12:00am
Saturday 1:00pm to 12:00am
Sunday 8:00am to 4:00pm/4:00pm to 12:00am

Skills Required

  • At least two years of experience in the veterinary field
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The Company
HQ: Philadelphia, Pennsylvania
248 Employees
Year Founded: 2009

What We Do

At Community Veterinary Partners, we believe a kinder, more compassionate world begins with how we care—for animals, for people, and for each other. We’re a growing community of over 140 locally led general practice, exotic, large animal, and ER/Specialty veterinary hospitals, across 18 states, united by a shared mission: to create more meaningful moments between pets and people. Each hospital in our community has its own story, culture, and values—and we believe in honoring and celebrating that individuality. What brings us together is a commitment to care that’s not just clinically excellent, but deeply human in spirit. Our work is guided by four core pillars: • Elevate Care: through clinical autonomy, innovation, and shared expertise • Champion People: with well-being support, mentorship, and career growth • Enhance Experiences: for our teams, clients, and patients alike • Expand Impact: in the communities we serve and the profession we love Whether it’s mentoring the next generation of doctors, hosting clinical trials, fostering leadership, or helping a team open the doors to a new hospital, CVP is building something lasting: a trusted community where veterinary professionals feel seen, supported, and empowered to lead. We’re not just in the business of veterinary medicine—we’re building a place where people grow, teams thrive, and every meaningful moment of care makes a difference.

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