About the job
· Senior Customer Service Representative
· Hull based
· Hybrid working (3 days office based)
· Permanent, full-time (35 hours per week)
· £28 - £35k per annum + Benefits: Private Health Scheme (incl. GP Services, Dental & Optical), Employer Pension Contribution up to 11%, 26 days holiday plus bank holidays, hybrid working, early finish on a Friday, Christmas shut down, Flu vaccination, eye test vouchers, funded professional qualifications
About Trident
Our aim is to be a company our people love to work for, and our customers love to work with. A happy, engaged workforce drives exceptional service, leading to customer retention and growth.
We are a global leader in graphics and digital asset management, delivering high-quality, consistent creative solutions for some of the world’s most recognized brands. With over 30 years of trusted partnerships and cutting-edge technology, we offer seamless, 24/7 global support to our clients.
The Role
We are seeking an experienced Senior Customer Service Representative to join our client service team. You will:
- Lead Projects: Manage timelines, deliver on KPIs/SLAs, and collaborate with internal teams to meet client needs.
- Drive Solutions: Oversee capacity planning, escalate resource needs, and develop client relationships.
- Foster Growth: Identify opportunities to expand services with existing and new customers.
What We’re Looking For
We want someone who:
- Puts Customers First: Builds strong relationships, handles challenges with empathy, and ensures client satisfaction.
- Thrives in a Team: Demonstrates strong interpersonal skills and collaborates effectively.
- Delivers Results: Manages projects efficiently, meets deadlines, and solves problems proactively.
- Has Experience: 3+ years in a similar role, ideally with knowledge of artwork reprographics
Why Join Us?
We offer a supportive and dynamic environment where you can grow your skills, lead impactful projects, and work with world-class brands.
Trident is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds and strive to provide a fair and unbiased recruitment process.
Any CVs submitted by recruitment agencies without prior agreement will be considered unsolicited and will not incur any fees.
Skills Required
- 3+ years in a similar customer service or client service role
- Experience managing projects, timelines, KPIs/SLAs
- Capacity planning and resource escalation experience
- Client relationship management and identifying opportunities to expand services
- Strong interpersonal and teamwork skills; customer-focused approach
- Knowledge of artwork reprographics
What We Do
TOPPAN is a leading and diversified global provider committed to delivering sustainable, integrated solutions in fields including printing, communications, security, packaging, décor materials, electronics, and digital transformation. TOPPAN’s global team of more than 50,000 employees offers optimal solutions enabled by industry-leading expertise and technologies to address the diverse challenges of every business sector and society and contribute to the achievement of shared sustainability goals.
