We are seeking an experienced and results-driven Customer Success Director to lead our global CSM teams. This role carries full responsibility for customer retention, expansion, and revenue growth across our customer base.
The ideal candidate brings strong leadership experience and a track record of driving measurable business outcomes through customer success strategy and execution.
Key Responsibilities
- Lead and scale global Customer Success teams across multiple regions.
- Manage and mentor team leads, fostering a high-performance, customer-centric culture.
- Own retention, renewal, and expansion targets across the customer portfolio.
- Implement forecasting processes and ensure predictable revenue outcomes.
- Define and implement global Customer Success processes, playbooks, and KPIs.
- Establish scalable frameworks for onboarding, adoption, and lifecycle management.
- Leverage data and analytics to drive decision-making and continuous improvement.
- Ensure alignment and close collaboration with Sales, Product, Support, Operations and Finance.
- Build strong executive relationships with key enterprise customers.
- Serve as a senior escalation point for complex customer situations when needed.
- Represent the voice of the customer internally and influence product and business strategy.
- 8+ years of experience in Customer Success or similar customer-facing roles within Tech/SaaS/software companies.
- 5+ years of experience leading and scaling CSM or Account Management teams.
- Proven experience managing managers and teams of 20+ individuals across multiple regions.
- Demonstrated ownership of revenue targets (renewals, retention, expansion).
- Experience working with global enterprise customers.
- Strong analytical and data-driven mindset with the ability to translate insights into action.
- Excellent listening, negotiation, and executive presentation skills.
- Ability to operate in a dynamic, fast-paced environment and drive strategic decisions.
- Demonstrated success in cross-functional collaboration.
- Strong business acumen and technical aptitude.
- Native-level English proficiency (additional languages are an advantage).
- Experience in Sales or commercial roles – a strong advantage.
What We Do
Webbing is a global data MVNO that delivers innovative enterprise grade, global connectivity and IoT services. Our secured network of 600+ mobile carriers across more than 200 countries, ensures superior data connectivity between business, people and things wherever the device is located.
Since our foundation in 2010, we have been developing revolutionary SIM technology, powerful management platforms and a robust global network. Our leading-edge solutions deliver a streamlined, centralized, and scalable means of deploying and managing organizations' global fleet of devices. Our experts assist in every step of the device on boarding process to ensure you are set up to meet your organization’s connectivity needs.
Enterprise customers can manage, monitor, and optimize data usage in real-time with Webbing’s dynamic software platform. Gain visibility by application type and have the power to safe list applications and limit non-business applications with the click of a button, saving money and improving compliance.
Our superior technology combined with our solid strategic partnerships provide our customers with the perfect balance of the benefits of a local and roaming carrier. We deliver the reach of a global carrier with the quality of a local one with a single carrier that has flexible offerings, low latency, and sustainability at competitive rates.
