Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
The primary responsibility of the CS Systems Administrator is to help maintain system cleanliness across multiple tools while onboarding, offboarding and maintaining user profiles and permissions. In addition, the CS Systems Administrator is responsible for troubleshooting, testing, and performing minor maintenance to work flows across multiple tools.
About this roll* (Responsibilities)
- Daily administration and maintenance of multiple tools with a focus on Five9 domains, users and configurations
- Analyze and propose system configuration changes to business partners and end users
- Provide technical support for proper multi-system functionality, troubleshoot system errors or bugs
- User creation and setup in multiple tools
- Create and implement new dialing campaigns and dialing lists as required by business units
- Update, create and maintain campaign IVRs
- Monitor and communicate server outages, dropped calls, abandon rates, and other metrics, and coordinate with the vendor and/or other business areas to resolve issues
- Build custom reports, understand different report types, and recommend additional reporting structures for various campaigns
- Participate in meetings and document agenda tasks / notes with various stakeholders, aid in translating business requirements into technical requirements
- Create and track ticketing requests, answer technical and application configuration questions as needed
- Develop and maintain system processes and documentation mapping contract entitlements to access rules, utilizing an understanding of directory system attributes and functionality
- Work with integration teams, licensing managers and stakeholders to develop and analyze requirements for new services
- Create and maintain system design documentation for the administration role
- Provide training and knowledge transfer to other employees as necessary
Do you have the right ingredients*? (Requirements)
- Telephony experience (ie Five9, NICE, Genesys)
- 2+ years hands-on User Management experience
- Highly motivated, works effectively both independently and as part of a team
- Experience with Apple and Windows Desktop Operating Systems
- Excel/Google Sheets super-user
- Advanced critical thinking skills with knowledge of Call Flow Management Best-Practices
- Data-driven communication skills, tailored to a varied audience
- Bread puns encouraged but not required
Special Sauce* (Nonessential Skills/Nice to Haves)
- Experience with APIs
- Experience with Powershell
- Salesforce and/or Five9 experience
- Python R, BigQuery, Data Studio & Sigma Experience
- Business Intelligence databases (i.e. SQL, SAS, Informix, Cognos, Alteryx, Tableau, PowerBI), and pulling data from multiple sources
Our Spread of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$59,000—$94,000 USD
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
What the Team is Saying
Similar Jobs
What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
Gallery
Toast Teams
Toast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
