Job Summary
IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences. We deliver sustainable innovations that elevate everyday products.
Health & Biosciences: Chanelling our passion for nature and bioscience into sustainable, life-enhancing technologies that power innovative solutions across healthcare, food, consumer and industrial markets.
The role is based in Manila, Philippines (hybrid). Be part of an agile, collaborative, and strategic team where together we can achieve greatness and make a real impact. Your potential is our inspiration.
Where You’ll Make a Difference
- Manage customer sample requests via approved channels (e.g., SFDC), ensuring accuracy and timely processing.
- Create, validate, and maintain sample orders and invoice-related data in SAP/ERP systems.
- Liaise with Sales, requestors, and customers to clarify requirements, lead times, order status, and invoicing matters.
- Coordinate with Planning, Logistics, and Regulatory teams to ensure compliant and timely sample preparation and delivery.
- Monitor order fulfilment and shipment progress, proactively addressing delays, discrepancies, or documentation issues.
- Ensure adherence to internal processes, compliance requirements, and documentation standards.
- Provide timely updates and clear communication to stakeholders on order and delivery status.
- Support continuous improvement initiatives to enhance order management and customer service processes.
- Deliver a high-quality customer experience through responsive, professional, and solution-oriented support.
What Makes You the Right Fit
- Bachelor’s degree in any discipline.
- 1–3 years of experience in customer service, order management, or a related function (fresh graduates are welcome).
- Hands-on experience with SAP and/or SFDC will be an added advantage.
- Strong business-level English communication skills (written and verbal), with ability to engage stakeholders across levels.
- Proficient in Microsoft Office applications (Excel, Outlook, Word, PowerPoint).
- Independent, proactive, and solutions-driven, with strong teamwork, adaptability, and ability to perform in a fast-paced environment.
- Willing to perform shift work
How Would You Stand Out?
- Proficiency in English and local languages are huge advantage.
- Solutions-driven and thrives under pressure.
- Independent, a team player, collaborative.
Why Choose Us?
- Fun and positive working environment
- Career development
- Learning and development programs
We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.
Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more
Skills Required
- Bachelor's degree in any discipline
- 1-3 years experience in customer service, order management, or related function (fresh graduates welcome)
- Hands-on experience with SAP and/or SFDC
- Strong business-level English communication skills (written and verbal)
- Proficient in Microsoft Office applications (Excel, Outlook, Word, PowerPoint)
- Independent, proactive, solutions-driven, team player with adaptability
- Willingness to perform shift work
- Proficiency in local languages
IFF Family of Companies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IFF Family of Companies and has not been reviewed or approved by IFF Family of Companies.
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Fair & Transparent Compensation — Pay is considered competitive in many roles and locations, and compensation is often described as good.
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Parental & Family Support — A global minimum of 16 weeks of fully paid parental leave for all new parents is in place. This policy is positioned as a notable component of the overall package.
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Leave & Time Off Breadth — Core offerings include paid time off, sick days, holidays, and sabbatical leave. Flexible scheduling options such as compressed workweeks and hybrid/remote arrangements are available where feasible.
IFF Family of Companies Insights
What We Do
Meet IFF: We boldly bring together science and creativity to create what the world needs. An industry leader in food, beverage, health and biosciences, we create essential solutions – from global icons to unexpected innovations and experiences. Equal parts outspoken and analytical, our international collective of thinkers working with customers to bring scents, tastes, experiences, ingredients and solutions for products people crave. With 24,000 employees across 65 countries, more than 110 manufacturing facilities, 100 R&D centers, and 33,000 customers across the world, we’re poised to make a difference on an unprecedented scale. Without our boundary-pushing passion and end-to-end expertise, the future wouldn’t be the same. Visit us at www.iff.com to learn more about how our talented people and new technology are challenging the expected, championing creators and doing more good for people and planet. Explore what sets us apart.
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