CS Solution Architect ( Payroll) UK

Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 4000 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively.
Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
HiBob is seeking an experienced Payroll Solution Architect (Payroll CSA) to join our Customer Success Solutions Architect team. In this pivotal role, you'll develop a deep expertise in HiBob's UK Payroll module- serving as a bridge between customer needs, product vision, and scalable business outcomes.
As a Payroll CSA, you'll be a trusted advisor and strategic partner to both our clients and internal teams. You'll collaborate closely with Product, Customer Success, and R&D to ensure the UK Payroll roadmap addresses real customer challenges, drives adoption, and delivers long-term value. Your proactive engagement and consultative approach will help clients unlock the full potential of UKP, mitigate risk, and ensure organisational agility.
You'll lead client conversations on UKP best practices, scenario planning, process optimisation, and headcount management- championing the Voice of the Customer and shaping product direction. By partnering with champions across HiBob, you'll make UKP a true strategic lever for our clients' success.
Job Requirements
Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• Mandatory : Deep understanding of UK Payroll legislation, compliance requirements, and operational processes.
• Proven experience in a technical, customer-facing role such as Solution Architect, Implementation Manager, or Payroll Systems Consultant.
• Proven experience configuring or implementing payroll platforms in a SaaS or B2B tech environment.
• Strong analytical skills and the ability to solve complex technical and regulatory challenges.
• Comfortable working across departments and engaging both technical and non-technical stakeholders.
• Clear communicator, capable of delivering guidance and support with empathy and precision.
• A passion for delivering success-you're a client-focused team player who thrives on solving challenges.
• A self-starter attitude-you're resourceful, proactive, and always looking for ways to improve processes.
• Fluent in English-written and spoken.
• CIPP qualification or equivalent is preferred.

Bonus

• Experience supporting a payroll bureau or managing multiple client payrolls.
• Familiarity with HRIS or finance system integrations.
• Experience influencing product development and participating in roadmap planning.
• Background in SaaS platforms, especially those supporting HR, payroll, or finance teams.
• Exposure to payroll automation, analytics, or multi-country payroll processes.
• Practical knowledge of data privacy and compliance frameworks impacting payroll.

Job Responsibilities
What will you do?

• Provide consultative guidance to clients on UK Payroll configuration, system design, and integration points within their tech stack.
• Lead discovery and planning sessions to assess payroll readiness and define implementation success criteria.
• Troubleshoot complex issues and serve as an escalation point for Payroll-related technical concerns.
• Translate evolving legislation and payroll operations into actionable system recommendations.
• Partner with Product and R&D to validate new features, support beta testing, and improve system functionality.
• Create scalable frameworks and playbooks that support efficient and repeatable Payroll onboarding.
• Drive internal knowledge sharing, establishing yourself as the subject matter expert for Payroll within the CS organisation.
• Continuously identify opportunities to enhance tools, processes, and methodologies - improving efficiency, customer outcomes, and the overall experience from using Hibob.

Benefits
What We Offer

• Impact: Play a central role in driving growth at a company reshaping the HR landscape.
• Learning & Development: Access to continuous learning opportunities to grow your skills and career.
• Supportive Culture: A diverse, inclusive workplace that values your unique contributions.
• Flexible Working: Hybrid work model to support work-life balance.
• Compensation & Benefits: Competitive salary, bonus structure, and comprehensive benefits package.

Join Us
At HiBob, we're building more than software - we're building a community. If you're ready to lead a talented team and make a meaningful impact in a thriving company, we'd love to hear from you.
HiBob is committed to creating a diverse, equitable, and inclusive environment. We welcome applications from all individuals, regardless of background, identity, or experience.
Apply today and help us bring the best out of businesses by putting their people first.
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Cash allowance for health insurance
• Annual vision allowance
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
***Learn about HiBob's hybrid working model ***
BELONGING AT HIBOB
Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive, so we're committed to being proactive at all levels so that our workforce reflects the communities in which we live, work, and hire.
We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class*(*US only).
Please contact us if you'd like to discuss any adjustments to our process which might help you demonstrate your strengths and capabilities. We want you to bring the best of you. You can email [email protected] or speak to the recruiter when they arrange a call with you.
We will ask you to share some voluntary personal information as you apply. We want to have an opportunity to consider a diverse pool of qualified candidates. This information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. Please take a few moments to complete it. Hiring Managers do not have access to this information, and we will treat your information confidentially.