Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?
About the Team and Role
The IP Operations Team serves as a strategic firewall dedicated to preserving brand integrity and marketplace trust. We execute a dual-layered approach of proactive defense and forensic verification, including IP Monitoring to remove counterfeits and Seller Gating to vet distribution channels. Our team also manages high-stakes Appeals and IPR enforcement, conducting forensic audits of supply chain documentation to resolve disputes and mitigate legal risks.
As IP Operation Program Management(CS Quality Assurance Specialist), you will bridge the gap between strategy and execution. You will support the implementation of key IPO initiatives, such as process automation and counterfeit detection logic. Your role involves coordinating cross-functional tasks between Policy, Data, and Ops teams, tracking project milestones, and ensuring the seamless delivery of operational improvements. You will be responsible for maintaining project documentation, identifying bottlenecks, and providing data-backed updates to stakeholders, directly contributing to the team’s mission of building a safer, more authentic shopping ecosystem.
Key Responsibilities
- Project Management: Manage the planning, execution, and delivery of all IPO-related projects, including the implementation of new policies and processes, or the improvement of existing ones.
- Cross-Functional Coordination: Act as the central liaison between IPO operaitons Manager and other key stakeholders to ensure project goals are clearly defined, aligned, and met.
- Strategic Execution: Translate high-level strategic goals and policy changes into detailed project plans with clear timelines, milestones, resource allocation, and defined action items.
- Risk & Change Management: Proactively identify potential project risks and issues, develop mitigation strategies, and manage the change process to ensure a smooth transition and successful project delivery.
- Reporting & Communication: Regularly monitor project performance, provide data-driven updates to stakeholders, and communicate project status, challenges, and successes to leadership.
- Process Optimization: Champion process improvement initiatives by analyzing project outcomes and identifying opportunities to enhance efficiency and effectiveness within the Andon framework.
Essential Qualifications
- 2 to 5 years of experience in project management, with a proven track record of managing complex projects from inception to completion.
- Demonstrated experience in a project management role within the e-commerce, quality assurance, or customer experience sectors.
- Expertise in project management methodologies (e.g., Agile, Waterfall) and a strong ability to manage cross-functional projects with diverse teams and aggressive deadlines.
- Exceptional communication, presentation, and stakeholder management skills.
- Strong analytical and problem-solving abilities, with the capacity to use data to inform decisions and measure project success.
- High proficiency with project management software and tools (e.g., Jira, Asana, Trello) and strong data analysis skills (e.g., Excel, Power BI).
Preferred Qualifications
- Proficiency in English or Korean is a huge plus.
- PMP, Agile, or other relevant project management certifications.
- Experience with process improvement methodologies such as Six Sigma or Lean.
- Proven ability to work effectively in a fast-paced, high-pressure environment.
Coupang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Coupang and has not been reviewed or approved by Coupang.
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Healthcare Strength — Benefits are described as robust, including medical, dental, vision, disability, life, mental health, and transgender healthcare. Some locations also offer on-site or virtual health screenings that enhance preventive care access.
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Retirement Support — Financial programs include a 401(k) with company matching and an employee stock purchase plan alongside performance bonuses. Feedback suggests these elements provide a structured foundation for long-term savings and wealth building.
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Leave & Time Off Breadth — Paid time off is described as generous with accrual increasing with tenure, complemented by company-paid holidays and parental leave. Flexible work arrangements in some roles further support time away when needed.
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What We Do
We exist to wow our customers. We know we’re doing the right thing when we hear our customers say, “How did we ever live without Coupang?” Born out of an obsession to make shopping, eating, and living easier than ever, we’re collectively disrupting the multi-billion-dollar e-commerce industry from the ground up. We are one of the fastest-growing e-commerce companies that established an unparalleled reputation for being a dominant and reliable force in South Korean commerce. We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all entrepreneurial, surrounded by opportunities to drive new initiatives and innovations. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact. At Coupang, you will see yourself, your colleagues, your team, and the company grow every day. Our mission to build the future of commerce is real. We push the boundaries of what’s possible to solve problems and break traditional tradeoffs. Join Coupang now to create an epic experience in this always-on, high-tech, and hyper-connected world.
Why Work With Us
We are proud to have the best of both worlds — a startup culture with the resources of a large global public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. At our core, we are bold and ambitious people that like to get our hands dirty and make a hands-on impact.
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