At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve.
With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.
If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.
The anticipated pay range for this position is $20-$22 hourly. The model is hybrid or remote (depending on your location) and the schedule is M-F 8.30-5.00 pm
Summary:
Serves as the subject matter expert and point of contact for customers with billing questions and concerns.
ESSENTIAL TASKS:
Identify and resolve customer concerns such as billing disputes and collections discrepancies by partnering with the reimbursement and collection teams
Receive and process customer account payments in addition to placing re-orders
Maintain excellent customer relationships to ensure customer satisfaction
Conduct routine tasks as directed; works under clearly defined guidelines
Contributes to specific objectives and outcomes as directed
QUALIFICATIONS:
1-2 years customer service experience
Must be bilingual English/Spanish
Prior collections experience with multiple payers a must
Basic business skills with a moderate level of proficiency, including a basic knowledge of Microsoft Office
Excellent verbal and communication skills
Experience with high volume in-bound calls
Must be able to thrive in a fast paced environment handling multiple demands
Teammate Benefits
As an Accendra Health employee, you have choices to fit your life. Our comprehensive benefits program is designed to meet you where you are — through all of life’s stages. We’ve got you and your family covered with benefits that support your health, finances, and overall wellness.
Our benefits program includes:
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
If you feel this opportunity could be the next step in your career, we encourage you to apply.
Accendra is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
Note: Accendra is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at our Company via email, the Internet, or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of our Company. No fee will be paid in the event the candidate is hired by our Company as a result of the referral or through other means.
#AccendraHealth
Skills Required
- 1-2 years customer service experience
- Must be bilingual English/Spanish
- Prior collections experience with multiple payers
- Basic business skills with Microsoft Office
- Excellent verbal and communication skills
- High volume in-bound calls experience
- Ability to thrive in fast paced environment
Owens & Minor Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Owens & Minor and has not been reviewed or approved by Owens & Minor.
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Healthcare Strength — Medical and vision coverage, employer-paid life and disability insurance, and mental-health resources (such as an assistance program and Calm Health) are included, with indications of fast eligibility for full-time roles. The breadth of core coverage is positioned as solid for a company of this size.
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Leave & Time Off Breadth — Paid holidays, vacation, sick time, and paid parental leave are included. These leave programs round out a comprehensive baseline alongside core health coverage.
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Retirement Support — A 401(k) program with company matching is offered, alongside tax-advantaged savings options. Auto-enrollment and a defined match structure underscore a structured approach to retirement saving.
Owens & Minor Insights
What We Do
Owens & Minor, Inc. (NYSE: OMI) is a Fortune 500 global healthcare solutions company providing essential products and services that support care from the hospital to the home. For over 100 years, Owens & Minor and its affiliated brands, Apria® , Byram®, and HALYARD*, have helped to make each day better for the patients, providers, and communities we serve. Powered by more than 20,000 teammates worldwide, Owens & Minor delivers comfort and confidence behind the scenes so healthcare stays at the forefront. Owens & Minor exists because every day, everywhere, Life Takes Care™.
