Crypto Wallet Operations Specialist

About Futu US Inc.

Futu US Inc. stands at the forefront of financial services, housing two SEC registered broker-dealers alongside a cryptocurrency brokerage — all operating under the reputable wing of Futu Holdings Limited (Nasdaq: FUTU).

Our core mission revolves around innovating the investing landscape through a digitized brokerage and wealth management platform that's designed to elevate the investment experience.

Here's a closer look at our key entities:     

• Futu Clearing Inc.: An SEC registered FINRA member dedicated to delivering top-tier clearing and execution services globally.
• Moomoo Financial Inc.: As an SEC registered FINRA member, we provide retail investors access to both U.S. and Asian securities markets, ensuring your investment journey is backed by expertise.
• Moomoo Technology Inc.: Offering a data-rich trading platform, we provide unparalleled insights and tools to enhance your trading strategies. Note that this entity is not a licensed broker-dealer.

For deeper insights into our entities and affiliates, explore ore futuclearing.com or moomoo.ccom/us to discover the future of investing with confidence and innovation.

About the Team & Role:

At Moomoo, we’re not just launching products—we’re evolving a digital-first ecosystem that redefines investing for a new generation. Our Crypto Operations team is the backbone behind our innovative crypto offerings, responsible for building and scaling operational processes from the ground up. We’re seeking a forward-thinking Crypto Wallet Operations Specialist who will:

• Take ownership of critical custody and wallet operational functions as we advance from a simple product launch to a broader, more dynamic product suite.
• Leverage data-driven insights and Python-based tool/bot development to optimize wallet movements, settlement reliability, and on-chain operational health.
• Collaborate across Engineering, Security, Product, Compliance, and Finance to ensure our wallet operations are robust, secure, and customer-focused.

This role offers an exciting opportunity to combine strategic insight with technical expertise, helping us shape a future-proof custody and wallet operational infrastructure.

Office Location: Jersey City, NJ or Dallas, TX

This role must be based on the office locations specified in the job description, in line with our in-office work philosophy. Remote work is not available for this position. For more details about our in-office approach and expectations, please reach out to the recruiter.

What You’ll Do

Build & Scale Processes:

• Design, implement, and continuously improve custody and wallet operations (hot/warm/cold), including transaction authorization policies, withdrawal controls, and address/wallet lifecycle management.
• Establish runbooks for deposits/withdrawals, internal transfers, rebalancing, emergency procedures (stuck tx, fee spikes, chain halts), and weekend/holiday settlements.
• Document and refine standard operating procedures (SOPs) to ensure consistency, auditability, and clarity as the team expands.

Settlements, Reconciliations & Treasury:

• Run end-of-day (EOD) trade/cash/coin reconciliations; investigate and resolve breaks across venues, books & records, and custody ledgers with crisp root-cause analysis.
• Coordinate wallet liquidity and treasury positioning to ensure the right asset is in the right place at the right time for settlement cut-offs; manage buffer sizing and thresholds.
• Partner with internal teams to support month-end close, evidence gathering, and audit-ready documentation.

Cross-Functional Collaboration:

• Serve as the technical subject-matter partner for wallet operations across Product, Legal/Compliance, Security, Engineering, and Finance.
• Communicate operational insights and optimization opportunities in a clear, actionable manner (short memos, dashboards, incident summaries).
• Participate in cross-departmental projects that align with our mission to democratize digital investing, including chain integrations and custody feature rollouts.

Risk Management & Compliance:

• Ensure wallet procedures meet regulatory standards and mitigate risks (price bands/fat-finger, velocity caps, maker-checker approvals, whitelist-only flows for high-risk routes).
• Maintain robust controls and quality assurance processes (access reviews, change management, policy evidence, chain-specific guardrails).
• Support audits and regulator requests with up-to-date documentation, diagrams, and control matrices; contribute to blameless post-mortems and durable fixes.

What You Bring

Educational Background & Experience:

• Bachelor’s degree or equivalent practical experience.
• 3+ years preferred (2+ considered) in operations, custody/wallet operations, data analytics, or engineering—ideally in crypto or financial infrastructure.
• Hands-on familiarity with cryptocurrency markets, on-chain transactions (confirmations/reorgs, fee dynamics), and wallet concepts.

Technical & Analytical Expertise:

• Strong SQL for joins, grouping, and validation; comfort working with REST/WebSocket APIs and schedulers
• Ability to turn operational metrics into dashboards and clear narratives that inform decisions.

Core Competencies:

• Entrepreneurial: Self-starter who builds from the ground up and iterates from v1 to vN.
• Communication: Translates complex technical processes for non-technical stakeholders; crisp incident write-ups.
• Initiative: Anticipates challenges, automates repetitive work, and drives continuous improvement.
• Critical/Strategic Thinking: Connects custody controls to broader business goals and customer trust.
• Analytical Thinking: Uses data to prioritize, measure, and learn.
• Technical Proficiency: Comfortable in a technical environment focused on automation and tool development.
• Security Mindset: Integrity-first judgment with least-privilege and auditable changes.

Bonus Points:

• Experience scaling wallet operations in a fast-paced environment.
• Knowledge of cryptographic and custody concepts (e.g., MPC thresholds/quorum, evidence capture, approvals).
• Proficiency with observability/visualization tools (Looker, Grafana) and basic Git workflows.

What We Offer

• Innovative Culture: A forward-thinking, digital-first approach to redefining investing.
• Growth Opportunities: Your ideas directly shape the future of finance at Moomoo.
• Competitive Benefits: Comprehensive benefits, competitive compensation, and equity opportunities.
• Collaborative Environment: Work across Product, Engineering, Security, Compliance, and Finance with open communication and continuous learning.

• Comprehensive Paid Medical Benefits: We prioritize your health with a robust medical benefits plan that covers you and your dependents
• 401k Employer Contribution: We match your contributions to help you grow your retirement savings
• Generous Paid Time Off & Paid Holidays: Take the time you need to recharge and pursue your passions with our generous paid time off policy
• Opportunities for Professional Growth & Development: Invest in your future through hands-on learning, skill-building, and cross-functional work
• Performance Based Bonuses: Your hard work deserves recognition! Enjoy performance-based bonuses that reward your contributions to our team's success

Base pay for a successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is $90,000 - $130,000. This role is also eligible to participate in our discretionary bonus plan.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Futu Holdings Limited, including all subsidiaries, is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.

Warning about fake job posts

Please be aware of fraudulent job postings by persons not affiliated with Futu, Moomoo, or their affiliates. Criminals may use fraudulent job postings to obtain your personally identifiable information and/or financial information to steal your identity and/or money.

All communications to you will come from a business email address. We do not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a video call. We will not ask you for bank account information nor ask you to pay anything during the hiring process. 

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.