About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
THG Nutrition & Wellness:
THG Nutrition is home to some of the best loved and most trusted names in wellbeing and nutrition, including Myprotein, the world's largest online sports nutrition brand, and its family of brands, Myvegan, Myvitamins and MP Activewear. Our brands and people exist to break boundaries; to power and empower those who want more. We break conventions, we’re a force for good, and we keep it real. These are the values that drive our team through every day.
Role: CRO (Conversion Rate Optimisation) Executive
Reporting to: CRO Manager
Brand: Myprotein
Location: THG HQ, 7-9 Sunbank Lane, Altrincham, WA15 0AF (Fully office based)
Why be a CRO Executive at THG?As a CRO Executive at THG, you'll have the opportunity to work across multiple leading brands in a dynamic and fast-paced environment. You'll collaborate with cross-functional teams, have access to cutting-edge tools, and play a key role in optimising customer journeys. THG offers clear career progression pathways, bespoke training programmes, and exposure to industry-leading practices, making this a perfect role to develop your expertise in conversion optimisation.
As a CRO Executive, you’ll:- Identify CRO opportunities across the customer journey, including landing pages, PDPs, PLPs, checkout, and account areas
- Plan, execute, and analyse A/B and multivariate tests using experimentation tools
- Translate insights into clear test hypotheses and prioritised experimentation roadmaps
- Own test setup, QA, monitoring, and post-test analysis
- Work closely with UX designers to validate design hypotheses and ensure user-centric solutions
- A bachelor’s degree in data, communications, maths/physics, business management, or a related field is preferred.
- Interest or experience as a CRO specialist or in a similar customer success role.
- Knowledge of online customer behaviour analysis and related platforms.
- Experience in gathering and interpreting customer success information.
- Proficiency in data analytics and CRO software.
- Strong interpersonal skills and a customer-focused approach.
- Excellent organisational, prioritisation, and time management skills.
- Ability to communicate results clearly and suggest actionable next steps for improvement.
- Access bespoke development programmes designed by our in-house L&D team.
- Develop your expertise through our upskilling programme delivered in partnership with an industry-leading training provider.
- 25 days annual leave plus bank holidays.
- Enjoy your birthday off on us!
- Enhanced maternity and paternity pay, depending on length of service.
- Up to 10 days compassionate leave.
- Buy back up to 3 days each year.
- Unlock 2 days volunteer leave after 12 months.
- Access face-to-face and virtual appointments with our in-house GP.
- Access to our in-house CBT therapist.
- 24/7 Employee Assistance Programme (EAP) provided by Bupa.
- State-of-the-art on-site gym and access to an on-site physio.
- Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
- Subsidised bus pass from Manchester City Centre to our ICON office.
- Up to 50% staff discount on THG brands.
- On-site staff shop and barber.
- Receive up to £1000 for referring the perfect candidate who passes their probation.
- Anniversary gifts for 5 and 10 years of service.
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.
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What We Do
THG (www.thg.com) is a vertically integrated, digital-first consumer brands group, retailing its own brands predominantly in beauty and nutrition, plus third-party brands, via its proprietary, end-to-end, e-commerce technology, infrastructure and brand-building platform (THG Ingenuity) to an online and global customer base.
