The Role
Manage customer databases, maintain customer relationships, handle inquiries and complaints, coordinate with internal teams, track interactions in CRM systems, monitor engagement, identify retention and upselling opportunities, generate reports, conduct follow-ups, support loyalty programs, and ensure timely issue resolution. The role also requires customer data analysis, strong organization, communication, problem-solving, and proficiency with CRM and Microsoft Office tools.
Summary Generated by Built In
Key Responsibilities:
- Manage and maintain customer databases accurately.
- Build and maintain strong relationships with customers through regular communication.
- Handle customer inquiries, complaints, and feedback in a professional manner.
- Coordinate with sales, marketing, and support teams to ensure customer satisfaction.
- Track customer interactions and update CRM software with relevant information.
- Monitor customer engagement and identify opportunities for retention and upselling.
- Generate and analyze CRM reports to support business decisions.
- Conduct follow-ups with existing and prospective customers.
- Assist in planning and executing customer engagement and loyalty programs.
- Ensure timely resolution of customer issues and service requests.
Required Skills:
- Strong communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office tools.
- Excellent organizational and time-management abilities.
- Problem-solving and customer-service orientation.
- Ability to analyze customer data and prepare reports.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Commerce, or a related field.
- Prior experience in customer service, sales support, or CRM operations is preferred.
- Knowledge of CRM platforms such as Salesforce, Zoho CRM, HubSpot, or similar tools is an advantage.
Key Performance Indicators (KPIs):
- Customer satisfaction and retention rates.
- Response and resolution time for customer queries.
- Accuracy of CRM data management.
- Customer engagement and follow-up effectiveness.
- Achievement of customer relationship and business growth objectives
Skills Required
- Bachelor’s degree in Business Administration, Marketing, Commerce, or a related field
- Strong communication and interpersonal skills
- Proficiency in CRM software and Microsoft Office tools
- Excellent organizational and time-management abilities
- Problem-solving and customer-service orientation
- Ability to analyze customer data and prepare reports
- Prior experience in customer service, sales support, or CRM operations
- Knowledge of Salesforce, Zoho CRM, HubSpot, or similar CRM platforms
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The Company
What We Do
Nextgen Business Support Services Private Limited helps online e-commerce sellers grow through onboarding, compliance, business support, financial solutions, product listing, account management, and marketplace services. Established in 2007, the company provides tailored operational assistance designed to streamline sellers’ activities, reduce costs, increase sales, and maximize profits while building long-term partnerships and supporting businesses in India’s evolving digital commerce ecosystem.
