- Configuration: Build & maintain forms, screens, categories, root-cause picklists, and field validation rules.
- Workflows & SLAs: Set up routing, escalation triggers, and regulatory timelines (e.g., FCA DISP 3-day / 8-week rules).
- Correspondence: Manage dynamic letter, email, and SMS templates with merge fields.
- Access & Security: Manage user permissions, security profiles, and operational queues.
- Reporting & Integrations: Maintain data extracts, views, and support API/batch feeds with core systems (CRM, Policy Admin).
- Technical: Aptean Respond Configuration Manager, screen/workflow designers, template authoring, SQL/data extracts.
- Domain: Complaints & dispute handling, FCA DISP regulations, vulnerability tracking, root-cause analysis.
- Delivery: UAT/regression testing, change governance, Agile/Jira.
- Experience: 2+ years hands-on Aptean Respond administration/configuration.
- Sector: Financial Services, Insurance, or Regulated Consumer Operations.
Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
Skills Required
- 2+ years of hands-on Aptean Respond administration and configuration experience
- Experience in financial services, insurance, or regulated consumer operations
- Aptean Respond Configuration Manager and screen/workflow designer experience
- Template authoring and SQL/data extract experience
- Knowledge of complaints and dispute handling, FCA DISP regulations, vulnerability tracking, and root-cause analysis
- Experience with UAT and regression testing, change governance, Agile, and Jira
Zensar Technologies Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zensar Technologies and has not been reviewed or approved by Zensar Technologies.
-
Retirement Support — A 401(k) with company match and immediate vesting is highlighted, with broad fund options available.
-
Wellbeing & Lifestyle Benefits — Work-life balance, remote/hybrid flexibility, and supportive teams are emphasized as strengths that enhance the overall experience.
-
Parental & Family Support — Inclusive policies such as parental leave and access to EAP and dependent medical coverage are promoted across regions.
Zensar Technologies Insights
What We Do
Zensar is a leading experience, engineering, and technology solutions company. We conceptualize, build, and manage digital products for Forbes Global 2000 clients across the hi-tech engineering, banking and financial services, insurance, manufacturing and consumer services verticals. With proven excellence across five core areas, including experience services, advanced engineering services, data engineering and analytics, foundation services, and application services, our solutions leverage industry-leading platforms to help our clients be competitive, agile, and disruptive while moving with velocity through change and opportunity. Zensar’s expansive ecosystem of 60+ technology partners, including Oracle, Salesforce, SAP, Guidewire, Automation Anywhere, Adobe, and UiPath, enables us to deliver comprehensive solutions to clients, facilitating seamless integration and allowing them to leverage cutting-edge technologies and tools for enhanced business outcomes. Zensar is part of the USD 4.4 billion RPG Group. With headquarters in Pune, India, our 10,500+ employees, representing over 50 nationalities, work from 30+ locations across North America, UK/Europe, and South Africa. Visit us at www.zensar.com
.jpeg)
