CRM System Administrator - ZOHO

''This role offers the opportunity to shape how our CRM platform powers business operations at a crucial growth moment. You'll build and optimize systems that support thousands of daily customer interactions across multiple African markets, working with talented cross-functional teams including telesales, operations, product managers, and data scientists.''

We foster a culture where technical excellence meets genuine curiosity about user needs. Our team values discovery-led improvement, collaborative problem-solving, and systems that solve real problems. You'll be empowered to demonstrate how thoughtful system administration directly contributes to operational efficiency and business success, working at the intersection of technology and business processes.

At M-KOPA, our CRM isn't just a database—it's the backbone of our customer relationships and the engine that drives our ability to serve millions of customers across Africa.

• Configuring and maintaining the Zoho CRM platform including modules, user setup, profiles, security controls, and workflow automation

• Partnering with stakeholders to understand their challenges and workflows before implementing solutions

• Designing and optimizing automated workflows, Blueprints, Deluge functions, and business logic to eliminate manual work

• Creating custom reports, dashboards, and analytics that provide actionable insights to stakeholders

• Developing practical training materials and providing ongoing technical support to end-users

• Ensuring data integrity, cleanliness, and security while implementing governance policies and quality standards

• Managing integrations between Zoho CRM and other business systems including WebForms and internal tools

• Planning and executing system updates from Staging to Production with minimal business disruption

• Maintaining comprehensive documentation that explains not just what was built, but why

• Monitoring system performance and implementing optimizations to ensure reliability at scale

This is a Hybrid role based in Kenya and if successful, you would be reporting to the Head of Technology at M-KOPA, Mobility.

• 3+ years experience as a CRM System Administrator, preferably with Zoho CRM

• Strong technical skills in CRM configuration, workflow automation, and system integration

• Experience with Zoho Deluge scripting, Blueprints, and advanced customization features

• Proven ability to translate business requirements into technical solutions

• Experience with data management, governance, and quality assurance practices

• Strong analytical skills with ability to create meaningful reports and dashboards

• Excellent communication skills with ability to work effectively with non-technical stakeholders

• Experience with release management and deploying changes in production environments

• Problem-solving mindset with genuine curiosity about user needs and business processes

• Experience with API integrations and webhook configurations

• Knowledge of data protection regulations and security best practices

• Experience in fast-growing technology companies or fintech environments is highly desirable

If the above is of interest to you, please apply.

At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.

Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.

M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships. 

M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.

Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.