Jobs at M-KOPA

Lead integrated communications across Sub-Saharan Africa, managing media relations, external and internal messaging, crisis and issues management, agency relationships, budgets, procurement, and country execution. The role requires hands-on writing, media reporting, senior stakeholder partnership, HR change communications, and operational ownership across multiple markets.

Leads Uganda’s customer retention and telesales operation, owning campaign design, lead management, conversion, revenue performance, coaching, and team development. The role manages Team Leaders and agents, improves sales processes and customer experience, monitors performance analytics, ensures compliant customer communications, and collaborates cross-functionally with Product, Credit, Finance, Marketing, BI, Customer Care, and Retail teams to increase repeat-product sales.

Own the global Workplace IT roadmap across networks, telephony, infrastructure, endpoints, identity, productivity tools, and service management. Lead a multi-country team, manage operating and capital budgets, oversee vendors and contracts, improve security hygiene and resilience, and establish service-level performance standards. The role supports offices, warehouses, retail sites, and call centres across multiple African markets and requires a user-focused approach to scaling IT capabilities.

Own the people strategy for Product, Design, Digital Lending, Fraud, Workplaces, Impact, and Corporate Communications and Marketing teams across multiple markets. Advise senior leaders on organization design, workforce planning, manager capability, talent attraction and retention, people analytics, employee relations, culture, and change. The role requires strategic and operational HR business partnering across globally distributed and market-specific teams.

Leads the people agenda for a globally distributed Technology and Product organization. Advises CTO and senior leaders on organizational design, workforce planning, leveling, team transformation, performance, engagement, people analytics, and complex employee relations. Owns engineering partnering, oversees Product support through a direct report, coaches a Senior People Partner, and aligns people strategy with business outcomes across multiple regions.

Lead the people strategy for a globally distributed Technology and Product organization. Partner with CTO and senior engineering leaders on organizational design, workforce planning, leveling, team transformation, performance, engagement, people analytics, and complex employee relations. Own the Engineering and Product people portfolio while coaching a Senior People Partner and supporting strategic, operational, and cross-jurisdictional HR priorities.

The Senior People Partner owns the people agenda for Product, Design, Digital Lending, Fraud, Workplaces, Impact, and Corporate Communications and Marketing teams across multiple markets. Responsibilities include organizational design, workforce planning, manager capability, talent attraction and retention, people analytics, employee relations, culture, and strategic advisory support. The role partners with senior leaders in a fully remote, global technology or fintech environment.

Leads Uganda-wide operations spanning customer care, collections, telesales, retail, logistics, and supply chain. Defines operational strategy, drives continuous improvement, manages budgets and financial performance, strengthens vendor relationships, and builds high-performing multi-department teams. Partners with global leadership and the General Manager to scale operations, improve customer experience, optimize efficiency, and deliver profitable growth.

Handle inbound customer upgrade and device requests, verify customer information, identify customer needs, recommend suitable products and plans, and convert upsell opportunities. Provide device and app support, troubleshoot issues, document interactions accurately in CRM systems, and deliver consistent results while managing high call volumes and daily targets.

Build and lead M-KOPA Ghana’s nationwide alternate and telco indirect sales channels. Responsibilities include recruiting and developing managers and partners, designing incentives and commission structures, analyzing regional scorecards, reallocating resources, managing dealer and telco relationships, improving in-shop execution, delivering sales targets, and supporting broader cross-regional sales initiatives.

Lead legal and compliance for Nigeria and Ghana: regulatory engagement and licensing, corporate governance and secretarial duties, commercial contracting, external counsel management, Data Privacy Officer responsibilities, and maintenance of compliance programmes, training, incident and risk registers plus ESG investor reporting support.

Own the end-to-end lifecycle CRM strategy, building automated onboarding, retention, churn prevention, repayment, and upsell journeys across four African markets. Design experiments, analyze cohorts and retention economics, introduce creative engagement mechanics, and scale successful programs across SMS, WhatsApp, push, and in-app channels. Partner with Product, Commercial, and Operations teams to improve customer lifetime value, renewal, repayment behavior, retention, and upsell revenue.

Own lifecycle CRM strategy and execution across four African markets. Build automated onboarding, retention, churn-prevention, repayment, and upsell journeys across multiple channels. Run rigorous A/B tests, analyze retention and repayment cohorts, optimize lifetime value and renewal economics, and scale successful programs. Partner with Product, Commercial, and Operations teams while introducing creative engagement mechanics such as gamification, loyalty programs, streaks, and rewards.

Serve as primary legal and compliance lead for M-KOPA in West Africa (Nigeria, Ghana). Oversee regulatory licensing and engagement, corporate governance, contract drafting and negotiation, data privacy (Data Privacy Officer), compliance program management, training, risk monitoring, external counsel management, and investor/ESG reporting. Advise business teams, maintain compliance registers, and support policy and procedure implementation.

Own financial reporting for a portfolio of group companies: monthly close, IFRS financial statements, management commentary, and group consolidation across multiple entities and currencies. Run year-end audits end-to-end, manage auditor relationships, resolve technical accounting issues, and deliver audit-ready reporting to the CFO and board.

Lead end-to-end finance automation and AI integration across Dynamics and Anaplan. Deploy Claude-based agents, design workflows and API integrations to automate reconciliations, ensure data integrity, support audits, and coach finance and engineering teams to operate the transformed close processes.

Lead and coach a field sales team of Direct Sales Representatives to meet targets. Recruit, train and mentor staff, develop local networks, monitor sales performance and marketing campaigns, manage DSR inventory and audits, ensure process compliance, and produce reporting to drive operational integrity and growth.

Lead and manage a field sales team of Direct Sales Representatives to meet sales targets, recruit/train/mentor staff, analyze and optimize marketing campaigns, manage DSR inventory and audit recommendations, and drive operational integrity and customer-facing excellence to support financial inclusion goals.

Lead and manage a field-based sales team to meet sales targets: recruit, train, mentor Direct Sales Representatives; develop local networks and sales/marketing strategies; monitor and analyze campaigns; handle DSR inventory, audits, and fraud/process improvements; build customer relationships and ensure operational integrity to drive financial inclusion.

Lead the internal audit function across five markets by owning risk-based audit strategy, planning and governance. Oversee complex cross-market audits end-to-end, ensure IIA-compliant quality and reporting, drive remediation follow-up, build stakeholder advisory relationships, embed data analytics and AI-enabled audit approaches, and develop audit tooling and team capabilities. Support enterprise risk management, KRI tracking, and present executive-level insights to senior leadership and audit committees.