Jobs at M-KOPA

Leads Workplace IT across six countries, owning networks, telephony, infrastructure, endpoints, identity, productivity tools, security hygiene, vendors, budgets, and service performance. Manages a multi-country team supporting offices, warehouses, retail sites, call centres, and more than 2,500 employees. The role requires commercial vendor management, operational resilience, user-focused service delivery, and regular travel of up to 25% across operating markets.

Owns financial management for M-KOPA Uganda, including monthly close, management and statutory reporting, IFRS 9 provisioning, treasury, compliance, audit support, loan-book analysis, and variance reporting. Partners with commercial leadership on unit economics, pricing, product launches, supply decisions, and board-level financial cases. The role also strengthens controls, automates processes, supports regulatory reporting, and ensures compliance with IFRS requirements.

Owns financial management for M-KOPA Nigeria, including monthly close, management reporting, IFRS 9 expected credit loss modeling, treasury, compliance, statutory reporting, audit support, loan-book analysis, controls, and commercial financial modeling. The role partners with commercial and executive teams on unit economics, pricing, product launches, supply decisions, and board-level financial cases while strengthening scalable finance processes.

Leads demand planning by developing and improving forecasts using historical data, market trends, sales inputs, and business assumptions. Manages monthly forecasting cycles, monitors accuracy, identifies inventory and demand risks, and recommends corrective actions. Coordinates with commercial, finance, supply chain, and management teams to align plans, optimize inventory and safety stock, support budgeting, and improve operational efficiency.

Leads the end-to-end monthly demand planning cycle across five markets, including forecast reviews, exception-based planning, SKU-level submissions, forecast accuracy ownership, root-cause analysis, safety stock recommendations, promotion planning, and annual budget forecasting. Partners with commercial, finance, and supply chain teams to improve planning processes, tools, routines, and inventory decisions.

Provides legal, regulatory, compliance, privacy, and risk guidance across West Africa. Manages licensing, regulator engagement, filings, policies, training, compliance registers, commercial contracts, corporate governance, external counsel, investor compliance, and ESG requirements for Ghana and Nigeria operations.

Lead sales growth in Onitsha by recruiting, training, mentoring, and managing Direct Sales Representatives. Monitor sales targets, develop local networks, build customer relationships, and create sales and marketing strategies. Analyze campaigns, manage DSR inventory, complete reporting, and address audit recommendations according to company policies.

Leads sales activities in Nsukka by recruiting, training, and mentoring Direct Sales Representatives; monitoring sales targets and marketing campaigns; developing local networks and sales strategies; managing inventory; maintaining customer relationships; and ensuring accurate reporting and compliance with company policies and audit recommendations.

Lead and develop a field-based sales team of Direct Sales Representatives, monitor sales targets, build local networks, and execute strategies to drive growth. Responsibilities include recruiting, training, mentoring, monitoring marketing campaigns, analyzing results, managing DSR inventory, and addressing audit recommendations in accordance with company policies.

Lead and develop a field-based sales team in Enugu by recruiting, training, mentoring, and driving achievement of sales targets. Build local networks, develop sales and marketing strategies, monitor campaigns, analyze results, produce reports, manage DSR inventory, and address audit recommendations while maintaining strong customer relationships.

Lead a field-based sales team by recruiting, training, mentoring, and driving Direct Sales Representative performance. Monitor sales targets, develop local networks, build customer relationships, analyze marketing campaigns, manage DSR inventory, and address audit recommendations. The role requires strong sales, negotiation, leadership, motivation, reporting, and process-management skills in a fast-paced fintech or related environment.

Evaluates inbound, outbound, and non-voice telesales interactions for process adherence, compliance, and communication quality. Analyzes customer conversations to identify objections, performance gaps, and training needs; prepares QA reports; supports onboarding and refresher training; develops call guides and learning materials; and coaches agents based on quality findings.

Leads the people strategy for a globally distributed Technology and Product organization. Advises CTO and senior leaders on organizational design, workforce planning, leveling, retention, performance, engagement, people analytics, and complex employee relations. Owns Engineering and Product partnering while coaching a Senior People Partner. The role requires strong technology-sector HR expertise, cross-cultural experience, business acumen, and autonomous C-level stakeholder management.

Supports telesales operations by creating accounts, unlocking devices, completing compliance documentation, coordinating deliveries, resolving delivery issues, monitoring shop stock, and maintaining accurate CRM and fulfillment records. The role connects sales agents, shop teams, and delivery partners to ensure closed sales are successfully fulfilled. It requires strong organization, CRM experience, and the ability to resolve operational issues in a fast-paced, target-driven environment.

Lead and develop a field-based team of Direct Sales Representatives, drive sales targets, build local customer networks, and execute sales and marketing strategies. Responsibilities include monitoring campaigns, analyzing performance, preparing reports, managing DSR inventory, and addressing audit recommendations in line with company policies. The role requires strong sales, negotiation, team leadership, customer relationship, and process-management skills.

Lead and motivate a field-based team of Direct Sales Representatives to achieve sales targets. Develop local sales and marketing strategies, monitor campaign performance, build customer and community relationships, manage DSR inventory, analyze results, and ensure compliance with company policies and audit recommendations.

Lead a field sales team of Direct Sales Representatives, deliver sales targets, recruit and mentor team members, develop local networks, monitor marketing campaigns, manage inventory, analyze performance, and implement audit recommendations and reporting in line with company policies.

Lead a field-based sales team of Direct Sales Representatives, deliver sales targets, recruit and mentor team members, develop local networks, monitor marketing campaigns, manage inventory, oversee audit recommendations, and provide reporting to improve performance and support financial inclusion.

Lead and motivate field-based Direct Sales Representatives, drive sales targets, develop local networks, monitor marketing campaigns, manage inventory, analyze performance, and ensure audit recommendations and company policies are followed.

Lead and develop a field-based sales team of Direct Sales Representatives, deliver sales targets, build local networks, monitor marketing campaigns, manage inventory, analyze performance, prepare reports, and implement audit recommendations. The role requires sales leadership, negotiation, team motivation, customer relationship management, and experience in fintech, microfinance, telecommunications, FMCG, or related industries.