Jobs at M-KOPA

Lead regional sales corridor across Bono, Bono East, Ahafo, and Northern regions. Build and manage a field-based team (12 Sales Executives, 21 territories), set strategy, drive sales delivery and productivity, coach managers, develop agents, manage stakeholders, use data-driven territory planning, and ensure sustainable growth and succession planning.

Build and own M-KOPA's internal safeguarding function: design prevention measures, deliver training, manage internal communications, lead first response and full incident lifecycle, conduct investigations, liaise with law enforcement and service providers, document cases, mitigate risks, and advocate duty of care across people managers.

Serve as primary legal and compliance lead for M-KOPA in West Africa (Nigeria, Ghana). Oversee regulatory licensing and engagement, corporate governance, contract drafting and negotiation, data privacy (Data Privacy Officer), compliance program management, training, risk monitoring, external counsel management, and investor/ESG reporting. Advise business teams, maintain compliance registers, and support policy and procedure implementation.

Make outbound calls to existing customers to introduce and sell additional products, handle objections, maintain high call quality and accurate records, meet conversion and productivity targets, and report campaign trends to the Telesales Team Lead.

Handle high-volume inbound customer calls to support device upgrades, upsell appropriate products, provide device/app troubleshooting, and document interactions in the CRM. Focus on building trust, converting natural upsell opportunities, meeting daily targets, and delivering excellent customer retention and success outcomes.

Lead financial services regulatory strategy and external affairs for West Africa, securing licences, managing supervisory engagement, and embedding regulatory-by-design across products and markets. Oversee regulatory reporting, compliance policies, controls testing, responses to inquiries, and stakeholder engagement with regulators, investors, and industry bodies. Partner with cross-functional teams to translate regulatory changes into actionable governance and training, and ensure effective implementation of compliance frameworks across Nigeria and Ghana.

Lead and build M-KOPA’s internal safeguarding function in Uganda: design prevention measures, deliver training, manage communications, handle incident lifecycle from first response to closure, conduct investigations, liaise with law enforcement and external service providers, document cases, and advocate duty of care across managers.

Lead end-to-end regional sales for Bono, Bono East, Ahafo, and Northern regions. Build and coach a field-based team, set strategy, drive territory growth and productivity, manage performance metrics, cultivate partnerships, and ensure consistent delivery against sales targets while developing succession and promotion pipelines.

Own and grow an electric fleet financing territory across Nairobi and peri-urban corridors. Source and manage a pipeline, run discovery and multi-stakeholder sales, prepare tailored financing proposals, close deals, coordinate onboarding and training, hand over to Customer Success, and feed market intelligence to Commercial and Product teams. Represent M-KOPA at industry events and coordinate with telesales and marketing.

Conduct end-to-end UX and product research including moderated usability tests, interviews, and surveys. Manage fieldwork logistics, code and synthesize qualitative data into affinity maps and insight reports, and apply AI-assisted tools to support research outputs for cross-functional stakeholders.

Make outbound sales calls to prospective and existing customers to sell and upsell motorbikes and mobility products. Meet conversion and sales targets, follow call scripts and quality standards, use CRM and Excel, handle objections and escalate customer concerns, and ensure follow-up to close sales and fulfill terms.

Lead and manage a field sales team of Direct Sales Representatives in Mubende to meet and exceed sales targets. Recruit, train, mentor, and motivate DSRs; develop and execute sales and marketing strategies; monitor and analyze campaigns; manage DSR inventory, audits, and reporting; build local networks and customer relationships to drive growth and financial inclusion.

Lead and mentor a field-based Direct Sales Representative team to achieve sales targets. Recruit, train, and motivate DSRs; develop local sales and marketing strategies; monitor and analyze campaigns and reporting; manage DSR inventory, audits, and processes to ensure compliance and performance.

Lead a new AI Ops Agents team to design, ship, and scale production-grade multi-agent systems and automations using Claude, LangChain, MCP and RAG. Manage three engineers, prioritise requests, maintain AI tooling, build RAG pipelines, and embed agents into internal platforms to improve workflows across 2,500+ employees.

Lead a new AI Ops Agents team to design, ship, and scale production-grade automations and multi-agent systems. Own delivery and development of three engineers, build RAG pipelines, maintain AI tooling (Claude/Anthropic ecosystem), prioritize cross-team requests, rapid prototype integrations with enterprise platforms, and upskill engineering teams in practical AI usage.

Lead M-KOPA Kenya's Operational Excellence function, building a three-pillar team (Process Excellence, QA & Compliance, Training). Design and execute improvement roadmaps using Lean/Six Sigma, embed governance, establish performance measurement and training ROI, drive cross-functional change, manage budget and executive reporting, and implement preventive controls to reduce risk and improve operational KPIs across Telesales, Customer Care, and Retail.

Lead strategic internal audit across five African markets, own high-risk and cross-market engagements end-to-end, report findings to Country Heads, ExCo and Board, integrate data analytics and AI tooling into audit processes, support ERM including KRIs and Board-level risk reporting, and coach the audit team on modern audit platforms and remediation advisory.

Recruit, train, coach and supervise a field team of Direct Sales Representatives; design and execute territory sales and marketing strategy; manage inventory, audits, and performance to deliver and exceed sales targets.

The Sales Executive will build and manage a team of Direct Sales Representatives, develop relationships in the community, and drive sales performance through coaching and accountability, focusing on local needs and opportunities.

The Sales Executive is responsible for recruiting, managing, and coaching a team of Direct Sales Representatives, driving sales in local communities, and building relationships to expand market reach.