The Role
The CRM Strategist at Massive Rocket will develop and implement CRM strategies, assist in creating strategic plans, and support client retention through data-driven initiatives. Responsibilities include presenting insights, managing client relationships, and contributing to sales pitches. Collaboration with cross-functional teams to translate complex data into actionable plans is essential.
Summary Generated by Built In
Who are Massive Rocket?
Massive Rocket are a fast-scaling Braze and Snowflake consultancy, transforming how digital marketing teams collaborate with product and engineering. In just five years, we've accelerated from startup to standout—now setting our sights on a bold $100M revenue milestone. Our mission is to craft deeply human experiences at scale, powered by the latest advancements in web, mobile, cloud, data, and AI. Innovation is our heartbeat, and delivering next-generation digital solutions is what we do best.
At Massive Rocket, every role is entrepreneurial by design. Success here means thinking beyond your own responsibilities—understanding the goals of those around you and actively driving impact across teams, customers, and partners. We thrive on collaboration, ownership, and a shared commitment to growth.
What will you do?
As a CRM Strategist at Massive Rocket, you will support the Principal CRM Strategist in developing and implementing CRM strategies for our clients. Your primary responsibility will be to assist in the creation of strategic plans and ensure their seamless handover to the execution team, helping to achieve clients' KPIs and generate measurable ROI. You will provide actionable initiatives that the execution team and CRM Consultants can deliver, supporting the tracking and reporting of business objectives.
You will work closely with the Principal CRM Strategist to simplify complex frameworks into clear narratives and translate recommendations into actionable plans. You will participate in client sessions during the Delivery Sales Lifecycle, helping to identify core challenges and contribute to data-driven marketing strategies. Additionally, you will aid in creating pitches that effectively tell a story using strategy, data, and insights. Furthermore, you will conduct strategy sessions based on lifecycle stages, best practices, and key principles to drive client success.
Can you bring these skills and experience?
- Minimum 6+ years of CRM experience, with 2 years in a CRM Strategy position in an agency, consultancy or a client-side
- Strong skills in working with Braze, Salesforce Marketing Cloud or HubSpot
- Experience presenting complex strategies, translating goals and insights into value propositions and connecting your strategy to achievable and coherent activation plans
- Experience using data to evaluate effectiveness of customer communications and in using these results to plan future campaigns, regarding audience, next best actions, content and timing frequencies
- In-depth knowledge of CRM and technologies, with expertise in CRM platforms such as Salesforce, Microsoft Dynamics, or HubSpot..etc.
- Experience in providing CRM consulting or advisory services to clients is a plus.
- English at C1 level
What can Massive Rocket offer you?
• High-Velocity Growth – Constant learning, evolving challenges, and endless opportunities to level up
• Culture That Cares – A values-driven, supportive environment where positivity and collaboration thrive
• Global Team – Connect and create with colleagues across Europe, the US, and beyond
• Remote-First, Always – Work from anywhere, forever
• Clear Career Paths – Advancement opportunities and room to grow professionally
• Team Bonding – Regular events, meetups, and moments that bring us together
Important Requirements & Preparations
As you move through the process, please keep the following in mind:
• Bring Your Own Device: Massive Rocket operates a BYOD policy—you’ll be expected to use your own equipment for work.
• Work Authorization: A valid work visa is required. Please note that Massive Rocket does not offer visa sponsorship at this time.
• Identification: You may be asked to provide proof of identity, such as a passport, national ID card, or a recent utility bill (e.g., gas, water, electricity).
• References: Be prepared to share two professional references, including their names, relationship to you, and contact details (email and mobile).
• For Contractors: Proof of incorporation and valid insurance coverage will be required.
Please Note: To ensure your application is considered, make sure your qualifications align closely with the requirements listed in the job description. Submissions that do not meet the specified criteria may not move forward in the selection process.
Top Skills
Braze
Hubspot
Microsoft Dynamics
Salesforce Marketing Cloud
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The Company
What We Do
Global Braze Agency, Massive Rocket, offers full-service solutions for businesses (Data, Engineering & CRM). We help our customers use data to understand their customers and automate communications across channels. We Grow Customer Lifetime Value. Our Global Delivery Centres support the most sophisticated customers in the world across the US, EMEA and APAC regions. Automate your end-to-end customer experience with our key services: Marketing Technology Stack Design Customer Engagement (CRM) Data Warehouse Management (DW) Customer Data Management (CDP) We extend your team with specialists Strategy | Planning | Setup | Integration | Execution As a consultancy, we deliver solutions that don’t just help digital marketing teams achieve their goals but also generate predictable growth. We adopt and implement new-age solutions that fulfil the needs of the new-age customer-centric companies. We are proud to be the technology partners of the leading technology solution providers in the industry: 1. Braze (One of the 4 Certified Level 4 “Orbit” Braze Partners) 2. mParticle (Solutions Partner of the Year) 3. Snowflake 4. Segment Get in touch to know more
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