It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
ServiceNowのCRMは、問い合わせを記録するだけのCRMではありません。フロントからバックオフィスまでをひとつのプラットフォームとワークフローでつなぎ、問い合わせを最後まで解決するCRMです。AIが答えるだけでなく、実際に業務を動かして解決する。この点がAI時代のCRMに欠かせない条件だと、私たちは考えています。
日本でも、幅広い業界の大企業で、顧客接点を担うミッションクリティカルなDXプロジェクトへの採用が続いています。この成長に合わせて、CRM Japanではソリューションコンサルタントを複数名、純増で採用します。
ソリューションコンサルタントは、営業チームの一員としてお客様の課題を深く理解し、ServiceNowだからこそ実現できる価値を、提案とデモで形にする役割です。新しいことを素早く吸収し、自ら考えて動けるスタートアップのようなマインドを持つ方を歓迎します。
この役割で担っていただくこと：
- CRMセールスエクゼクティブと一緒に案件の戦略を立て、ServiceNow CRMを選んでいただくための提案とデモをリードします
- お客様の課題に合わせて、ServiceNowならではの価値を、説得力のあるストーリーで伝えます
- CRMセールスエクゼクティブがCRMの価値を提案できるよう、社内のイネーブルメントを企画・支援します
- カスタマーサービス領域とソリューションのエキスパートとして、社内外で専門性を発揮します
- CRMの製品領域の拡大に合わせて、専門性の幅を広げていきます
- プロダクトマネジメントや開発チームと連携し、お客様のニーズを製品の強化につなげます
- 提案のノウハウや成功事例をチームで共有し、チーム全体の提案力を高めます
- 競合や市場のトレンドを常に把握し、提案に活かします
- 事業部門と情報システム部門、両方の意思決定者と対話します
- ユーザーカンファレンス、展示会、アナリスト向けデモ、ウェビナーなどのマーケティング活動を支援します
この役割で成功するために必要なこと：
- 営業部門やカスタマーサービス部門が抱える課題とニーズへの深い理解
- CRMソリューション（Salesforce、Pega、Zendeskなど）でのソリューションコンサルティング経験が7年以上、またはServiceNowプラットフォームでの同等の経験
- お客様にとって重要な価値を見極め、印象に残る形で伝えられるプリセールススキル
- 自社ソリューションの魅力を、社内にも積極的に発信していく意欲
- 経営層、事業部門、技術部門のキーパーソンから信頼を得られる力
- 細かな指示がなくても、自分で仕事を進めて最後までやり遂げる力
- ServiceNowプラットフォームの知識、またはWeb技術の専門知識。新しい技術を素早く習得できること
- プロダクトマネジメント、プロダクトマーケティング、開発チームと連携して仕事を進めた経験
- ServiceNowの価値と競合との違いを、見込み顧客に分かりやすく伝えられること
- 高い熱意と行動力。頻繁な出張に対応できること（最大50%の国内出張の可能性があります）
- 柔軟な発想で課題を解決できる力
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Seven or more years of solution consulting experience with CRM solutions such as Salesforce, Pega, or Zendesk, or equivalent ServiceNow platform experience
- Deep understanding of sales and customer service department challenges and needs
- Strong presales skills, including identifying customer value and presenting it memorably
- Ability to communicate solution value clearly to executives, business stakeholders, technical stakeholders, and prospective customers
- Ability to work independently, take initiative, and deliver work through completion
- Knowledge of the ServiceNow platform or expertise in web technologies, with the ability to learn new technologies quickly
- Experience collaborating with product management, product marketing, and development teams
- High enthusiasm, initiative, and ability to travel domestically up to 50%
- Flexible problem-solving and creative thinking skills
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as comprehensive, including medical, dental, vision, and prescription benefits alongside HSA support, counseling, and an employee assistance program. Affordable insurance, mental‑health resources, and wellness support are cited as particular strengths in the U.S.
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Leave & Time Off Breadth — Time off includes 12 paid holidays and vacation that increases with tenure, reaching about 20 days after five or more years. Some teams also offer flexible or unlimited PTO, though practical usage can depend on workload and manager expectations.
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Equity Value & Accessibility — Equity programs such as RSUs, an employee stock‑purchase plan, and stock discounts are described as valuable parts of total compensation. Bonuses and annual increases further enhance the package for many roles.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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ServiceNow Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
At ServiceNow, we lead with flexibility and trust. For some, home is the primary workplace. For those who come into a ServiceNow workplace, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace.
