CRM Senior Solution Sales Executive

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

We are looking for a Senior Solution Sales Executive focused on Sales CRM to accelerate the growth of ServiceNow's CRM business in Mexico.

In this role, you will be the Sales CRM specialist, partnering with Account Executives to identify, develop and close strategic opportunities that transform how enterprise customers manage their end-to-end sales lifecycle.

You will help customers move beyond traditional CRM systems of record by connecting sales, quoting, contracting, order management and fulfillment through AI-powered workflows on the ServiceNow AI Platform.

The role is highly consultative and will engage senior Sales, Revenue Operations, Customer Experience, Operations and Technology leaders to demonstrate how a more connected and intelligent CRM can improve seller productivity, accelerate deal cycles, simplify complex commercial processes and drive revenue growth.

What You’ll Do

• Drive the Sales CRM go-to-market strategy and pipeline across enterprise customers in Mexico.
• Partner with Account Executives to identify and develop Sales CRM opportunities within strategic accounts.
• Position the ServiceNow Sales CRM portfolio.
• Build executive-level conversations with Sales, Revenue Operations, Commercial Operations, Customer Experience, COO and CIO organizations.
• Help customers identify gaps and inefficiencies across their existing sales and CRM environments.
• Position ServiceNow as a differentiated alternative or complement to traditional CRM architectures.
• Develop compelling business cases tied to revenue growth, seller productivity, faster sales cycles and operational efficiency.
• Lead solution-specific discovery and sales strategy throughout complex enterprise opportunities.
• Work closely with Solution Consulting, Account Executives, Partners, Customer Success, Product and Marketing.
• Build competitive strategies for environments that may include Salesforce, Microsoft Dynamics, SAP or Oracle.
• Maintain strong pipeline development, forecasting discipline and execution against sales targets.

To be successful in this role you have:

• Proven experience selling enterprise CRM, Sales Automation, Revenue Operations, Order Management or complex SaaS solutions.
• Strong understanding of enterprise sales processes and the broader CRM ecosystem.
• Experience selling into large and complex enterprise organizations in Mexico.
• Strong relationships with senior business and technology executives.
• Ability to sell business transformation and measurable outcomes, rather than product features alone.
• Experience creating and progressing new opportunities alongside Account Executives.
• Strong consultative, value-based and competitive selling skills.
• Experience with complex, multi-stakeholder enterprise sales cycles.
• Strong partner and ecosystem orientation.
• Fluent Spanish and strong professional English.
• Availability to travel.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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