CRM Product Specialist

Are you passionate about driving innovation and optimising business processes? If yes, then you might be our new colleague as our new CRM Product Specialist.

As a CRM Product Specialist, you will play a crucial role in managing the CRM lifecycle, conducting comprehensive process analysis, and collaborating with cross-functional teams. You will focus on ensuring data integrity and driving effective communication between business users and technical teams.

CRM Product Specialist:

• Collaborate with stakeholders to define and prioritise features and functionality of the CRM process & product

• Act as the subject matter expert on capabilities, identifying opportunities for innovation and improvement.

• Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.

Agile Business Analysis:

• Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.

• Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.

• Collaborate closely with development teams to ensure successful implementation and delivery of projects.

Cross-Functional Collaboration:

• Facilitate workshops and meetings to gather requirements, elicit feedback, and ensure alignment across teams.

• Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.

Data Integrity and Reporting:

• Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.

• Design and deliver insightful reports and dashboards to provide stakeholders with actionable insights.

• Continuously monitor data quality and provide recommendations for improvement.

• Minimum of 3 years of experience as a Business Analyst, Product Manager, or similar role.

• Proven track record of successfully managing CRM projects, including customization and configuration.

• Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.

• Extensive experience with Salesforce

• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.

• Familiarity with software development life cycle (SDLC) and experience working with development teams.

• You thrive in a busy and vibrant environment

• You have strong attention to detail

• You are eager to learn and not afraid to ask questions and take on new challenges

• You are process-oriented and won't be satisfied if the methodology is inefficient

• Private health insurance

• Sick leave 100% paid

• Canteen with free meals and drinks

• Flexible working hours

• Additional vacation days after two years in the company

We also provide up-to date equipment, entertainment facilities in a modern office right in the city center and more.
Note: Flexible working hours and occasional work from home options in Better Collective help us achieve proper work-life balance. We strongly believe in the magic of teamwork, though, so we come to the office at least three days a week to keep the team spirits high.

We look forward to hearing from you and accept applications until 28th August.
Please submit your CV and cover letter in PDF; only applications submitted in English will be considered.

Expected start date: as soon as possible.