SOFTSWISS is hiring a CRM Platform Analyst - Middle to join our Business Development Team. You’ll take ownership of our CRM ecosystem, driving its adoption, optimization, and impact across multiple departments while helping scale how we use data to support business growth.
About Product:The SOFTSWISS Sportsbook is a software platform designed for launching and managing a successful online sports betting business. The Sportsbook team’s goal is to develop truly innovative software that will make the process of creating and running a bookmaker website faster and easier for our clients. We are searching for driven individuals who are passionate about what they do and are ready to work on engaging tasks and exciting projects together.
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Purpose of the role:You’ll optimize CRM usage across the business development function to improve efficiency and decision-making
You’ll develop reporting and data insights to support performance improvements and strategic initiatives
Manage and optimize CRM system usage across multiple teams to improve adoption and efficiency
Analyze CRM data to generate actionable insights that support business growth and cross-selling opportunities
Build and improve workflows and automation within the CRM to streamline operations
Develop internal reporting capabilities, reducing reliance on external tools
Identify and implement process improvements to enhance CRM performance and usability
Support and guide 30–40+ users, acting as the main point of contact for CRM-related topics
English proficiency at B2 level or higher
Russian language skills at B2 level or higher
Experience with HubSpot (setup, automation, user support)
Experience with Pipedrive
Several years of experience in a hands-on CRM role (e.g. CRM Manager, CRM Specialist, CRM Analyst)
Strong data analysis skills with the ability to translate insights into actions
Experience with CRM systems, reporting tools, and workflow/automation setup
Proven ability to improve processes and optimize system usage
Experience in the iGaming industry
Experience building CRM processes or functions from scratch
Based in Warsaw
Full-time remote work opportunities and flexible working hours
Private insurance
Additional 1 Day Off per calendar year
Sports benefit
Comprehensive Mental Health Programme
Free online English lessons with a native speaker
Generous referral program
Training, internal workshops, and participation in international professional conferences and corporate events.
Skills Required
- English proficiency at B2 level or higher
- Russian language skills at B2 level or higher
- Experience with HubSpot (setup, automation, user support)
- Experience with Pipedrive
- Several years of hands-on CRM experience (CRM Manager, CRM Specialist, CRM Analyst)
- Strong data analysis skills with ability to translate insights into actions
- Experience with CRM systems, reporting tools, and workflow/automation setup
- Proven ability to improve processes and optimize system usage
- Experience in the iGaming industry
- Experience building CRM processes or functions from scratch
- Based in Warsaw
What We Do
SOFTSWISS is a global iGaming technology provider offering a comprehensive ecosystem of software solutions for online casinos and sportsbooks. The company specializes in B2B solutions, including a Casino Platform, Game Aggregator, and Sportsbook Platform, as well as the Affilka affiliate marketing tool. They provide turnkey and white-label services, enabling operators to efficiently launch and manage their gambling businesses worldwide.
