The Role
About the Role:
Dive into the heart of our European customer engagement as a CRM Operations Specialist! You'll be the linchpin of our email campaign execution, ensuring seamless communication that keeps our customers connected and delighted. This is your chance to play a crucial role in a dynamic team, where your meticulous attention to detail and proactive approach will shine.
Your Daily Adventure at Storio
- Orchestrate the end-to-end setup of email campaigns, from selecting the perfect audience to hitting that send button at the optimal moment.
- Become a data detective, monitoring campaign performance and providing insightful reports that help us understand and improve.
- Become a guardian of our customer database, ensuring its accuracy and compliance, keeping it healthy and ready for action.
- Be a supportive partner to our Commercial Team, responding to their requests with efficiency and a can-do attitude.
- Work hand-in-hand with our CRM Tech team to troubleshoot any technical hiccups, ensuring smooth campaign delivery.
- Contribute to the exciting world of A/B testing, helping us discover the most effective ways to connect with our audience.
- Craft and maintain clear documentation of our operational procedures, ensuring consistency and knowledge sharing.
- Uphold best practices in email marketing, ensuring our creative content is both engaging and compliant.
How you make your mark:
- Your dedication to accuracy and efficiency will directly impact our customer engagement across Europe. Your ability to collaborate effectively and learn quickly will make you an invaluable member of our team. You'll be the one who ensures our messages reach the right people at the right time, contributing to our overall success.
What you bring to the party:
- A Bachelor’s degree in Marketing or a related field.
- 1-3 years of hands-on experience in CRM or email marketing, ideally within the fast-paced world of e-commerce.
- A knack for analyzing data and a comfort level working with customer databases.
- Practical experience using an Email Service Provider (ESP) to execute email campaigns.
- A solid understanding of email and mobile creative requirements.
- Exceptional organizational and time-management skills.
- A collaborative spirit and the ability to thrive in a team environment.
- Excellent written and verbal communication skills in English.
- A Growth mindset, and a willingness to learn and follow directions.
Extra Kudos for Experience:
- Familiarity with advanced analytics tools and techniques.
- Experience with marketing automation platforms.
- Experience with data compliance regulations.
About Storio group
Imagine being part of a team that doesn't just create products, but helps people preserve and share life's most precious stories. That's Storio Group. We're a place where memories are made tangible, where we innovate to connect generations, and where we strive to make joy unforgettable. We bring our customers' stories to life through beautifully personalised photo products – think photo books, stunning wall art, calendars, and heartfelt gifts. Our cutting-edge technology empowers them to create unique keepsakes, whether for themselves or as the perfect, thoughtful present.
But Storio Group is more than just a company; it's a community. We believe every individual brings something unique, leaving a lasting impact on our work, our culture, and our success. Here, you'll see and feel the difference you make, every single day. A career with us is an opportunity to truly leave your mark, both on our customers' lives and on your own professional journey.
What's in it for you?
- Meaningful Work: You'll be part of a team that creates something truly special, helping people connect with their memories and loved ones.
- A Culture of Heart: We put people first. We embrace diversity and build genuine relationships based on mutual understanding and respect. You'll be valued for who you are.
- A Commitment to Excellence: We strive for the best, always. We work together to make informed decisions and build a better business, knowing we play a vital role in our customers' lives.
- Ownership and Growth: You'll be empowered to take ownership of your work, driving things forward and shaping your own future. We believe in your potential.
- A Spirit of Curiosity: We encourage curiosity and innovation. You'll be part of a team that's always asking "why" and "what's next," seeking diverse perspectives and embracing new ideas.
- A Focus on Joy: We believe in finding and creating joy, both in our work and in our interactions with each other. While we're realistic, we make an effort to find and share joy with our customers and team mates.
Equal opportunities statement
Storio Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 1 If you require any reasonable adjustments during the interview process due to a disability or special need, please contact our HR team. We will work with you to find a suitable solution.
Right to Work
Applicants must possess the legal right to work in the country where the position is located, without requiring sponsorship
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The Company
What We Do
Hello. We are Storio group. We make joy unforgettable by bringing our customers’ stories to life through a range of high-quality personalized photo products, like photo books, wall decor, calendars & gifts. Our innovative technology enables customers to easily personalize their creation to keep for themselves or share as the most thoughtful of gifts. Storio group is a place where life’s stories are made, crafted and shared. A place where we create new ways to pass memories and stories between people and generations
