Job Title: CRM Operations Assistant
Location: Kochi, India
Experience: 6–8 Years
Employment Type: Full-Time
We are seeking a detail-oriented and proactive CRM Operations Assistant to support the daily operations, maintenance, and optimization of the organization’s Customer Relationship Management (CRM) system. The role involves managing CRM data quality, supporting sales and marketing teams, generating reports, and ensuring smooth CRM processes to improve customer engagement and operational efficiency.
The ideal candidate will have strong experience working with CRM platforms, managing data, supporting campaigns, and coordinating with cross-functional teams to ensure accurate and efficient CRM usage.
Key ResponsibilitiesCRM System ManagementMaintain and manage the CRM system, ensuring data accuracy, completeness, and consistency.
Perform regular data audits, deduplication, and cleansing activities.
Manage user accounts, permissions, and access within the CRM platform.
Ensure CRM processes and workflows function efficiently.
Support sales and marketing teams by maintaining customer records, leads, opportunities, and campaign data.
Assist in tracking leads and pipeline activities within the CRM system.
Coordinate with sales teams to ensure timely updates of customer interactions and deal progress.
Generate regular CRM reports and dashboards for management and business teams.
Track key performance indicators (KPIs) related to sales, marketing campaigns, and customer engagement.
Analyze CRM data to provide insights that support business decisions.
Identify opportunities to improve CRM workflows and operational processes.
Support CRM implementation, upgrades, and new feature rollouts.
Collaborate with IT and business teams to ensure system enhancements align with operational needs.
Maintain documentation related to CRM processes, workflows, and user guidelines.
Provide support and basic training to internal teams on CRM usage and best practices.
6–8 years of experience in CRM operations, CRM administration, or CRM support roles.
Hands-on experience with CRM platforms such as Salesforce, HubSpot, Zoho CRM, Microsoft Dynamics CRM, or similar tools.
Strong experience in data management, reporting, and CRM analytics.
Proficiency in Excel/Google Sheets for data analysis and reporting.
Understanding of sales pipeline management and marketing campaign tracking.
Strong organizational skills with high attention to detail.
Excellent communication and coordination skills.
Experience working with CRM automation and workflow management.
Knowledge of marketing automation tools and customer engagement platforms.
Ability to work in a fast-paced environment and manage multiple priorities.
Top Skills
What We Do
Datamatics Technologies (DMT) was established in Dubai. We specialize in providing onsite and offshore professional services, covering the full spectrum of Data Analytics and Data Science domains.
Our experience of working with diverse industry sectors such as Telecoms, Finance, Government and Manufacturing, across multiple regions enables us to engage and deliver for our clients with confidence.
We can offer our full portfolio of services through resource augmentation, managed services, both on T&M or fixed price financial arrangements. Through our end-to-end managed services offering we enable our clients to cut down costs, increase profitability and focus on value addition to their core business activities.
Our project and delivery management team are certified in Agile, PMI and ITIL to ensure the planning and execution are carried out using industry best practices.
We are working with our clients across Middle East and Africa Region.
