CRM Manager

ACG_3654_JOB

Our client is a leading financial services company in Vietnam that is looking for a qualified candidate to join their firm.

• Be responsible for the management, operation, and development of the CRM system supporting the Bank’s business activities.
  
• Lead the implementation of CRM projects throughout the entire lifecycle, from requirements gathering and solution design to deployment and post-implementation operation.
  
• Collaborate with Business, Finance, Human Resources, Operations, and other relevant stakeholders to identify requirements and optimize processes within the CRM system.
  
• Develop and manage the CRM product roadmap, and propose new features and enhancements to improve sales effectiveness and customer management.
  
• Drive CRM adoption across the business teams, ensuring that the system is utilized effectively and supports the achievement of business objectives.
  
• Monitor and evaluate CRM performance and propose solutions for continuous improvement.
  

• Bachelor’s degree or higher in Marketing, E-commerce, Management Information Systems, Information Technology, Data Analytics, Business Analytics, Economics, or other relevant disciplines.
  
• A minimum of five years of experience in a CRM Manager, CRM Lead, Marketing Automation, or CRM System role. Experience working for companies that implement Salesforce CRM, such as FIS, Deloitte, or KPMG, is preferred.
  
• Preference will be given to candidates who have implemented CRM solutions such as Salesforce or equivalent CRM platforms, or who have experience working as a Product Manager or Product Owner for CRM products at technology or software companies.
  
• Strong understanding of CRM systems, CRM product management, and CRM implementation processes.
  
• Sound knowledge of Sales Management and Sales Operating Models.
  
• Ability to effectively manage and coordinate with stakeholders at various levels, including Business, Sales Management, Finance, Human Resources, Operations, and senior management.
  
• Strong communication, presentation, and leadership skills.
  
• Strong analytical thinking, problem-solving, and project management capabilities.
  

• Annual income equivalent to approximately 15–17 months’ salary.
  
• Attractive project-based and year-end bonuses.
  
• A creative and modern working environment, with performance management based on work progress and results.
  
• A friendly and approachable leadership team that supports the professional development of each employee.
  
• Comprehensive training in soft skills and specialized professional knowledge.
  
• A positive working atmosphere with a young, dynamic team.
  
• A wide range of engaging and meaningful team activities, including football, karaoke, adventure trips, company outings, and annual charity programs.
  
• Maternity allowance for female employees.
  
• Annual general health check-ups and supplementary health insurance in addition to statutory health insurance.
  
• Opportunities for career advancement and professional training.
  

Contact: Thao Phan

Due to the immense number of applications, only shortlisted candidates will be contacted.