Then Just Eat Takeaway.com might be the place for you.
We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this roleAs our Customer Relationship Management (CRM) Manager for Belgium and the Netherlands, you will lead local retention efforts within our Customer Engagement & Loyalty squad. Joining this dynamic department, you will use a customer-centric approach to turn data into meaningful connections. We are looking for someone who takes ownership of results and thrives on teamwork to deliver seamless experiences across our markets. You will play a pivotal role in helping us move fast and scale our impact in a competitive landscape while living our values to lead, deliver, and care.
These are some of the key components to the position:Aim high by designing and optimizing high-impact multi-channel CRM campaigns across email, push, and in-app platforms.
Drive excellence through rigorous A/B testing and data analysis to identify what powers long-term customer lifetime value.
Focus on essential metrics and streamline CRM processes for maximum efficiency to keep operations simple.
Partner with international teams to experiment with new CRM technologies and Artificial Intelligence (AI) driven engagement.
Collaborate across the business to ensure messaging is timely, brand-aligned, and always puts the customer first.
Support the wider marketing team by sharing insights and best practices to help everyone succeed.
Act as a guardian of communication quality, holding the team accountable for high-impact, error-free execution.
Proven expertise in multi-channel CRM marketing, specifically managing complex Email, Push, and In-App projects.
An analytical mindset with the ability to stay committed to achieving goals through data-driven segmentation.
A proactive and agile approach, showing a readiness to move fast and adapt in a global scale-up environment.
Exceptional communication skills with the ability to act responsibly while making a lasting impact on our community.
Fluency in English and Dutch is essential to effectively connect with our local partners and global colleagues.
A collaborative spirit, dedicated to lifting each other up and celebrating team wins.
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment. Being the best at what we do isn’t just about delivering on our strategy. It's a competition for something incredibly valuable – our customers' choice. Every time a customer decides where to order, they're picking a side. At the heart of the JET Customer League are our values and behaviours. They guide every interaction, every decision, every innovation. These are the actions we need to perform consistently and brilliantly, to surpass the competition and earn our customers’ loyalty, again and again. Fun, fast-paced and supportive, the JET culture is about movement, growth, helping one another to succeed and celebrating wins. By truly living our values and embodying our behaviours, we’re building a customer-first culture which enables us to stay one step ahead of the competition.
Inclusion, Diversity & BelongingNo matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.
What else is cooking?Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat?Apply now!
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Skills Required
- Proven expertise in multi-channel CRM marketing (Email, Push, In-App).
- Experience designing and optimizing CRM campaigns with rigorous A/B testing.
- Strong data analysis and data-driven segmentation skills.
- Fluency in English and Dutch.
- Proactive, agile approach and ability to operate in a fast, global scale-up environment.
- Exceptional communication and collaboration skills.
- Experience with CRM technologies and AI-driven engagement (experimentation).
What We Do
Just Eat Takeaway.com is a leading global online food delivery marketplace, connecting consumers and restaurants through our platform in 20 countries. Like a dinner table, working at JET brings our office employees and couriers together. From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself. No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves. We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions. Together we transform, create, reinvent and empower every food moment. As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition. So load up your plate with ideas that get you excited, because at JET everything is on the table. https://careers.justeattakeaway.com
