Mable Jobs

CRM Manager

Mable

CRM Manager

Posted 19 Days Ago

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3 Locations

Hybrid

Mid level

Healthtech • Software

The Role

As a CRM Manager, you will manage the promotional calendar, execute and optimize CRM campaigns, and improve customer journeys. You will collaborate with stakeholders and utilize marketing automation tools while staying current on marketing trends.

Summary Generated by Built In

HomeMade, Mable, Leap in! and Mable Direct are entities under the Attain Healthtech Group of companies. While our companies are diverse, three similarities bind us:

1. We exist to create lasting, positive change across the entire care and support sector - impacting more lives, elevating standards and shaping the future of care

2. We believe in technology as an enabler

3. We’re driven by helping customers attain better outcomes

This position is part of the Mable team.

About Mable

Mable is one of Australia's leading and fastest-growing healthtech platforms. As a purpose-driven company, we are where thousands of people with disability and older Australians have connected with independent support workers of their choosing and on terms that suit them.

With more than 25 million hours of support facilitated since 2014, it's no wonder we have been recognised on the AFR's Top 100, Deloitte Tech Fast 50, were previously awarded Australian Growth & Technology Growth Company of the Year.

By working at Mable, you will join a high productivity and dynamic team environment, leading to meaningful change in Australia's care and support sectors.

To find out more, visit https://mable.com.au/

About the role

The CRM & Lifecycle Team at Mable is looking for a CRM Manager for a 12 month contract.

This role will own B2B Lifecycle comms for the business, and develop marketing automation strategies for our key customer segments across both B2B & B2C audiences.

The ideal candidate will be highly motivated and have core experience in developing and executing marketing campaigns. They will also work closely with internal teams to optimise the customer journey and increase conversion across key customer touchpoints.

This position reports into the Head of CRM Lifecycle and Retention. The CRM & Lifecycle Team team is part of the wider Growth Team at Mable.

What will I be doing?

Management and ownership of B2B Lifecycle comms
Collaboration and execution of B2C Lifecycle comms
Manage the execution, monitoring and measurement of CRM campaigns and their success
Lead Generation strategies
Work closely with internal business stakeholders to ensure on-time delivery of campaigns/key initiatives
Communicate campaign performance and results
Optimise new campaigns using data and feedback from existing and previous projects
Ownership of lifecycle maps & process docs
Prepare variations for A/B testing and execute test plans
Develop and execute personalisation and segmentation strategies for key customer audiences
Cross-channel marketing automation creation, including Email, SMS, Push, and/or other engagement channels

What are we looking for?

Min 3+ years hands-on experience in managing, executing and optimising CRM Campaigns
Experience working with various Marketing Automation & Customer Engagement platforms (Braze experience preferred)
Experience in B2B is desirable but not essential
Experience with Salesforce is desirable but not essential
Proficiency with the Google suite & online collaboration/ticketing tools e.g. JIRA, Coda, Confluence, etc. is desirable
Attention to detail
Excellent communication and stakeholder management skills
Strong time management skills
Passionate about MarTech and making a real impact on people’s lives

We’re powered by purpose

We’re Switched On 💡

We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We’re Bold 📣

We’re ambitious and embrace creativity to solve challenges. We’re here to reshape the industry and back big ideas.

We’re One 🤝

We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We’re Impactful 🌟

We work hard to deliver change. We innovate and move fast to make a difference in the sector and people’s lives.

Values we share as part of Attain Healthtech

Break New Ground 🧨

We simplify care with creativity and bold ideas.

Make It Matter💟

We put people at the centre and create impact that improves lives.

Own The Outcome🥇

We aim high, deliver excellence and drive results that last.

Our benefits

Power your career ⚡️

Learn from industry experts, experienced leaders, and on-the-job opportunities.

Access parental leave 👶

Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility 🏠

We’re a hybrid workplace, balancing time in the office with remote work.

Flexi Leave Days 🌴

Get one extra paid leave day per quarter for what makes you happy.

Take a floating public holiday 🫶🏾

Acknowledge a significant day your way with family and friends.

Be rewarded 🏆

Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

We are one

As an organisation, we celebrate our diversity and welcome all people, regardless of their family responsibilities, ethnicity, faith, sexual orientation, or gender identity. Aboriginal and Torres Strait Islander people are encouraged to apply.

If this role has stood out to you but you don’t feel like you ‘tick all the boxes,’ we strongly encourage you to apply nonetheless. We value diversity in experience, and you might just bring something we are looking for to our organisation!

Skills Required

3+ years hands-on experience in CRM Campaigns
Experience with Marketing Automation & Customer Engagement platforms
Experience with Salesforce
Proficiency with Google suite & online collaboration tools
Excellent communication and stakeholder management skills
Strong time management skills

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The Company

Melbourne, VIC

1,465 Employees

Year Founded: 2014

What We Do

Mable is a health-tech platform where people looking for disability and aged care support connect with independent support workers in their community. As one of Australia’s fastest-growing scale-ups, we think big to spearhead change in our sector. We're passionate about inclusivity and giving choice and control back to those who need it. Mable launched in 2014 when co-founder Peter Scutt teamed up with friend and colleague Tony Charara after struggling to find the right home care solution for his parents. Today, Australia’s largest and most diverse community of independent support workers has provided over 13 million hours of support on Mable so everyone can live their kind of independence. #mykindofindependence