CRM Manager
About Satispay
Satispay was born to revolutionise everyday payments – making them simple, fair, and accessible to everyone. Now, the focus has moved even further, aiming to shape the future of money.
We're a movement empowering millions of people, driven by a shared purpose to tackle big challenges. And we’re just getting started. We move quickly, think boldly, and trust each other to challenge the norm, learning and growing as we go.
If you’re looking for more than just your next job – if you want to build something impactful with a talented team – you’re in the right place.
What you will be doing
As a CRM Manager at Satispay, you will lead the development and optimization of customer engagement journeys, designed to empower users with the information and motivation they need to fully unlock their understanding and engagement with our products.
Working closely with our Tech&Product, Legal and Operations teams your mission is to align CRM strategies with product objectives. Here’s what your day-to-day will look like:
Canvas Strategy and Development – Developing and executing canvas strategies aimed at guiding users through their product journey. You will collaborate with cross-functional teams to create engaging and informative canvas content, including emails, in-app messages, and educational materials.
Data-Driven Insights – Leveraging data analytics to gain insights into user engagement patterns and preferences. You will generate reports and provide recommendations to enhance canvas performance.
User Engagement Optimization – Analyzing user behavior and feedback to continually optimize canvas activities. You will monitor engagement metrics and user interactions to identify opportunities for improvement.
Segmentation and Personalization – Using customer segmentation strategies to tailor canvases to different user segments. You will Implement personalization tactics to enhance the relevance and effectiveness of canvas content.
Who we’re looking for
We need brilliant talents willing to share our enthusiasm and passion for Satispay’s project. If you are looking for a job where you challenge yourself, learn and professionally grow, you'll fit right in! Does this sound like you?
Extensive Experience: you have at least 4 years of related experience in CRM Consumer and Lifecycle Marketing.
Tool Expertise: you have deep knowledge in CRM tools and marketing automation platforms (Braze is a plus).
Creative Mindset: You have a strong creative thinking and the ability to develop engaging content that captures attention.
Structured Communication: You are able to communicate in a structured and convincing manner, adapting your style to build trust positively and professionally with various stakeholders.
Impact & Ownership: You are results-oriented, bring an entrepreneurial spirit to your tasks, and are visibly passionate about your work.
Analytical Mindset: You have an analytical viewpoint and the ability to analyse complex data, translating them directly into actionable insights and strategic recommendations.
Our benefits & perks
We believe high commitment, effort, and impact deserve to be highly rewarded and supported. That’s why we created Satispay CareAbout, our way of making sure you’re supported in your well-being, growth, and finances:
👨👩👧 CareAbout health & well-being
Unlimited paid time off
Psychological support & mental health webinars with Serenis
Flexible hybrid working system
Extended parental leave
Childcare leave
📚 CareAbout growth & development
Professional development programmes
Internal mobility program
Language classes with Preply
Internal workshops & training
💰 CareAbout financial support
Stock Option Plan (with additional grants often provided based on performance)
International relocation support
Competitive salary
Flexible Benefit budget
Meal vouchers
Equal-Opportunity Employer
At Satispay, we're proud to be an equal-opportunity employer. We celebrate diversity and inclusion, welcoming individuals of all backgrounds. This opportunity is open to everyone, regardless - for instance - of race, colour, religion, sex, gender identity, sexual orientation, and national origin. Join us in a workplace where everyone belongs!
Learn more about us
Curious if our way of working clicks with yours? Our values and pillars aren’t just fancy words on a page - they really shape everything we do. Explore them here.
Sounds like your kind of place?
Awesome! We’d love to hear your story.
#LI-GA1
#LI-Hybrid
Top Skills
What We Do
Satispay powers payments for the people - help you send, receive and save money, whichever side of the exchange you stand.
Launched in 2015 as a European payment network, becoming an Italian unicorn in 2022 was a significant milestone for us. But what truly matters is our dedication to simplifying payments for individuals and businesses alike, making life easier for everyone. As part of our commitment, we're proud to offer innovative services like our meal vouchers, which streamline benefits for employers and promote local businesses.
Within our community of 4 million consumers and 300,000 merchants, we're more than just numbers; we're a diverse team of over 600+ talented professionals from various backgrounds, shaping the future of payments in Europe.
Interested in joining us? Explore our open positions: we'd love to connect with you!
