Who we are
Everli is Europe’s leading marketplace for online grocery shopping and one of its fastest growing scale-ups (part of the annual Financial Times ranking for four years in a row).
We are on a mission to deliver customers peace of mind with a trouble-free grocery experience they love and trust. We achieve our growth through a culture that is collaborative, transparent, data-driven and focused on our mission.
Our rapidly growing and diverse international team (20 nationalities and counting) has offices located in Italy (with headquarters in Milan & Verona).
What you will do
- You will be owner of the current CRM channels (e-mail, push, iAM/in app messages) and their growth in terms of technology and value;
- You will act as a point of contact to other departments relating to customers communications and the CRM software;
- You will be in charge of the campaigns calendar management, list developments, and template design process;
- You will analyze our customer base and develop segmentation/client targeting strategies, finding the best spot between a customer-first philosophy and a commercially-oriented mindset;
- You will create new benefits and rewards for our clients with tailor made campaigns that will improve retention, order frequency and engagement, as well as increase the customer lifetime value and satisfaction;
- You will monitor, report and bring insights on how to improve KPI’s and customers engagement;
- You will conduct A/B testing to optimize user experience, conversion rates and other relevant KPIs such as RFM, engagement, customer lifetime value and satisfaction.
What we offer
We offer a full-time permanent contract and a competitive salary.
- Welfare Budget. You can use this credit for a wide selection of services (education, public transport, vacations and entertainment, wellness, culture etc).
- Home Workstation Budget. You can purchase items you will use to build your own home workstation (such as an ergonomic chair, desk PC screen, desk footrest, desk lamp, mouse, mousepad, keyboard, professional headphones PC adapter).
- Mental Health Support. You can start a psychotherapy path with Unobravo, with Everli fully covering the first five sessions of therapy.
- Discount on your grocery with Everli.com. Anytime you use our service to get your grocery, you can apply a reserved discount on your basket.
What you bring
- You have a Master of Science in Economics, Marketing or similar
- You developed a deep experience (5+ years) in CRM, loyalty and/or retention marketing in B2C companies (experience in start-ups or scale-ups is a plus);
- You have experience in the set up and management of CRM platforms, ideally Braze;
- You have a proficient knowledge of Office 365 package;
- You speak English fluently;
- You can handle multiple projects, prioritize work assignments, meet deadlines and work in a fast-paced environment;
- You have a customer-first and a commercially-oriented mindset;
- You are a highly logical, analytical and innovative thinker, with excellent problem-solving skills and passion for data-informed decision making.
Everli is proud to be an equal opportunity employer. We foster an inclusive and diverse workplace. No matter who you are, what you look like or how many years ago you started your career: you will always be welcome in our team. Just like in a grocery store, diversity is richness!
Top Skills
What We Do
Everli is on a mission to help people achieve peace of mind, simplifying life when shopping for groceries. No more queuing, no more parking, no more carrying heavy weights: Everli’s dream is to bring only the good part of grocery shopping, directly at home.
We are in this since 2014 and now we are the main European e-grocery marketplace. Our team has grown to 200 people and we signed more than 100 partnerships with retailers and CPG companies, we serve more than 80 provinces around Europe and - what matters most - we’ve delivered groceries more than 3 million times.
Our fast-growing international team is located in Italy (with headquarters in Milan & Verona) and Poland (Warsaw), with more than 16 different nationalities and a lot of team members working remotely. Despite being spread all over the world, we like organizing company off-sites, parties, events and aperitivi to strengthen the Everli culture. We are large-hearted, focused on the future and very devoted to the mission: ownership and entrepreneurship are actively encouraged and we move fast to make things happen.
