CRM Specialist - Australia and New Zealand

CRM Specialist - Australia and New Zealand 

We're seeking a CRM Specialist who is passionate about helping people across Australia and New Zealand improve their finances. You will be an essential part of our Global CRM team, sending the right message to the right user at the right time to our AU & NZ audiences. This role is focused on the creation and delivery of localised, personalised content and offers to users through push and email messaging working cross-functionally with the commercial, product and design teams. Experience in Financial services is not essential but preferred, and hands on experience working with user data to build and send messages through a CRM system is a must.

CRM is a mix of technical operations and commercial marketing, so you must be highly organised with a strong logical aptitude and an analytical structured approach. Experience with using project management & comms systems such as Jira, slack and working in a fast-changing environment is highly recommended for your success in this role.

We’re a team of passionate individuals trying to make a difference, bridging the gap between digital and physical. With an office in a Sydney tech-hub, you can expect the scale-up environment and unlimited snacks (of course), but we’re about so much more than that, we take the culture of our team incredibly seriously and have big ambitions when it comes to what we do and how we do it.

Skills and experience you will need:

“hands on” experience in CRM (building and sending emails in a marketing system)

The right candidate will possess a mix of the following skills:

Hard skills

• CRM Creative: Be comfortable designing content layouts about financial products for the Australia and New Zealand audience.
• Email Marketing: Understand deliverability & coding compelling dynamic emails (basic HTML is essential such as knowing how to trouble shoot rendering issues or move tables) with solid attention to detail.
• CRM / Marketing system experience: Be very comfortable using marketing cloud systems such as BlueShift, Braze, Salesforce, Adobe etc, including creating audiences using segmentation, journeys, testing, building emails and push notifications and overall campaign delivery.
• Data: Be comfortable with creating filters & groups, understanding what type of information is needed for suppressions and inclusions and know how to scope out how to identify a selected audience. No SQL skills are needed, but you do need to understand how to use data tables.
• Marketing Analytics: Have strong analytical skills to dig into performance and then continuously work to improve performance.
• User-focused: Most importantly, be curious about our users, their goals, what motivates them, and what their frustrations are – and turn that into brilliant campaigns. You love problem solving.

Soft skills

• Communication: Excellent communication and interpersonal skills, with the ability to communicate effectively and appropriately with colleagues, suppliers, and others at all levels, including senior stakeholders.
• Collaboration: Able to work well as part of a local and Global team, knowing when to take the lead on something and when to support others leading. Always focused on finding solutions.

Why ClearScore?

ClearScore's mission is to provide financial wellbeing to millions of people around the world. We do this by empowering users to own their data, making it clear and easy to understand, and showing that information in a calming manner. ClearScore has over 21 million users in the UK, South Africa, Australia, New Zealand and Canada. Launched in February 2020, we now have over 1.5 million users in Australia and New Zealand.

We are user-centric at our core, and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven, and we embed these behaviours in everything we do. Our company culture is a fundamental part of all we have achieved. We believe in hiring smart, driven, passionate and diverse people who are keen on impacting our organisation. We trust you to manage your time and offer flexible work and no fixed desk hours. We don't micromanage and believe in measuring outcomes rather than putting in effort. We have an inclusive culture where all, regardless of seniority, are encouraged to contribute with their ideas, look after their wellbeing and actively seek opportunities for career growth.

If you think this could be the place for you, apply, and our Talent team will be happy to share more.

Benefits:

• Holidays – 20 paid holidays (plus public holidays) and a “duvet day” on your birthday
• Hybrid Work Environment: flexible work-life balance allowing you to thrive both in the office and from the comfort of your own space.
• Pension Fund contribution over and above salary
• Medial Aid Benefit - over and above salary
• Annual learning budget
• Flexible, generous, and personalised maternity and paternity plans
• Monthly team events and office days out that we get to choose, and company events at the end of each quarter and retro

Equal Opportunities

ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs.

Our Hybrid Model

We embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.

• Levels 1-5: Minimum 2 days per week in-office
• Level 6 and above: Minimum 3 days per week in-office

We believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.

What This Means for You:

• Flexibility to manage your work and life
• Dedicated in-office days for team building and collaborative projects
•  Office facilities (with plants!) designed for productive interactions
• Clear expectations and support for maintaining our hybrid schedule

We’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of work!

Note: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.