The Role
Own the end-to-end client engagement lifecycle, including lead nurturing, onboarding, project updates, handover, and post-project support. Manage CRM data, segmentation, automation, reporting, and optimization while coordinating clients, project teams, and vendors. Serve as the primary client contact, resolve concerns, capture feedback, identify upsell opportunities, and train team members on CRM best practices.
Summary Generated by Built In
We are seeking a CRM Manager to own the end-to-end client engagement journey — from initial inquiry to post-project follow-up. This role requires balancing strong client relationship skills with CRM system expertise to ensure seamless communication, process efficiency, and long-term customer loyalty.
Responsibilities:
- Manage the full client lifecycle: lead generation, onboarding, project updates, handover, and post-completion support.
- Act as the primary point of contact, ensuring timely and professional responses to all client inquiries.
- Maintain and optimize CRM systems for accurate data, segmentation, and automation.
- Coordinate between clients, project teams, and vendors to ensure smooth execution and satisfaction.
- Provide regular project updates, manage expectations, and proactively resolve client concerns.
- Capture feedback to refine service delivery.
- Support sales in lead nurturing, consultations, and identifying upsell/cross-sell opportunities.
- Generate CRM performance reports, analyze trends, and present actionable insights.
- Implement best practices in client communication and train team members on CRM usage.
Requirements
- Bachelor’s in Business, Marketing, Communications, or related field.
- 2–4 years’ experience in CRM, Client Success, Account Management, or Customer Engagement.
- Proficiency in CRM software.
- Strong verbal & written communication skills with a client-facing presence.
- Organized, detail-oriented, and capable of managing multiple priorities.
- Proactive problem-solver with a client-centric mindset.
- Passion for design, aesthetics, or creative service industries is a plus.
- Preferred: Experience in interior design, architecture, real estate, or luxury services; exposure to marketing automation; data analysis/reporting; fluency in Kannada.
Skills Required
- Bachelor's degree in Business, Marketing, Communications, or a related field
- 2-4 years of experience in CRM, client success, account management, or customer engagement
- Proficiency in CRM software
- Strong verbal and written communication skills with a client-facing presence
- Ability to stay organized, detail-oriented, and manage multiple priorities
- Proactive problem-solving skills and a client-centric mindset
- Passion for design, aesthetics, or creative service industries
- Experience in interior design, architecture, real estate, or luxury services
- Exposure to marketing automation
- Experience with data analysis and reporting
- Fluency in Kannada
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The Company
What We Do
Cynosure Corporate Solutions is a human capital services company focused on helping clients align their people strategy with business goals. Its offerings include executive search, recruitment, training, temporary staffing, statutory compliance, and other HR-aligned services. The company says it works to understand client objectives and connect human-resource planning with those objectives, supporting organizations’ workforce needs through tailored talent and employment solutions.
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