CRM Manager Up/Cross-selling

Posted 6 Hours Ago
Be an Early Applicant
Berlin
5-7 Years Experience
Fintech • Payments
SumUp. Big believers in small business.
The Role
The CRM Manager will develop and execute customer journey initiatives, focusing on up/cross-selling products. Responsibilities include analyzing performance data, collaborating with various teams, tailoring recommendations to customer needs, and optimizing marketing strategies for engagement and retention.
Summary Generated by Built In

CRM Manager Up/Cross-selling

As a CRM Manager sitting within the CRM & Lifecycle team, you’ll help build and optimise customer journeys and campaigns across our markets and products. You’ll play a key role in addressing the needs of our merchants and ensuring a seamless SumUp experience throughout the lifecycle. 

This role is part of the European Market team. This is a group of cross-functional growth hackers with the mission of completely transforming SumUp’s go-to-market from the current approach of leading with our successful card acceptance product to an integrated ecosystem of products that powers all aspects of our merchants’ businesses. If you’re excited about empowering small business owners around the world, we’d love to hear from you.

What you’ll do 

  • Plan and execute CRM lifecycle up/cross-selling initiatives using experimentation, growth hacking tactics, and journey automations.
  • Tailor product upsell recommendations to the unique needs of each merchant in alignment with EU business goals and priorities
  • Collaborate closely with GTM missions-chapters, Martech, Communication platform, Global Analytics, Customer Success Management (CSM), Sales, and Product tribes to build and optimize Up/X-sell recommendations, communication, audience, channel selection, contact policy and value propositions (offering) tactics.
  • Analyze performance insights to identify areas for optimization and drive improvements by sharing learnings with relevant stakeholders.

You’ll be great for this role if

  • 4-6 years of experience in CRM, multi-channel lifecycle, Next Best Action framework.
  • Experience of using ML models for marketing use cases (up/x-sell, retention, engagement).
  • A strong understanding of CRM channels and communication approaches (email, in-app, push, SMS).
  • Experience in HTML, CSS, SQL.
  • Strong analytical skills with the ability to turn data into insights and initiatives.
  • Experience in monitoring and improving multi-channel CRM journey.

Why you should join SumUp

  • Opportunity to work with a truly global, multicultural team (we are 3000+ people from 93 countries, spread across 4 continents).
  • Learning & development budget for attending conferences and external training
  • Competitive salary package and virtual stock option programme
  • We offer a corporate pension scheme, 28 days’ paid leave, free German and yoga classes, subsidised Urban Sports Club membership and other great benefits
  • An amazing team and work environment that works with passion and purpose to achieve incredible results
  • We get together regularly for breakfasts, team events, office parties and sports
  • You’ll be based in the heart of Berlin, one of Europe’s leading tech hubs and most vibrant cities.

About SumUp

We believe in the everyday hero.

Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love. 

SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.

SumUp will not accept unsolicited resumes from any source other than directly from a candidate.

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Top Skills

CSS
HTML
SQL
The Company
Boulder, CO
2,750 Employees
Hybrid Workplace
Year Founded: 2017

What We Do

SumUp believes that every business should have access to affordable, easy-to-use financial solutions, no matter their size. That’s why more than 3 million businesses worldwide rely on SumUp to run their business. What started out as one card reader has now turned into a range of payment hardware, banking solutions, marketing, and loyalty tools, invoicing, and so much more. From sales and marketing to product and engineering, our cross-functional US team works together to ensure that small business owners can be successful doing what they love.

Why Work With Us

SumUp USA is part of the global SumUp organization that stretches across multiple continents from Berlin to Sao Paulo. Our teams are multicultural, have a collaborative mindset and bold goals. Join our mission if you want to become part of the success story and help empower over 3 million merchants using SumUp already!

Gallery

Gallery

Jobs at Similar Companies

MassMutual India Logo MassMutual India

BI Platform Engineer

Big Data • Fintech • Information Technology • Insurance • Financial Services
Hyderabad, Telangana, IND

Bectran, Inc Logo Bectran, Inc

Content Writer

Artificial Intelligence • Fintech • Information Technology • Machine Learning • Software • Automation
Schaumburg, IL, USA
51 Employees

MyBambu Logo MyBambu

Internal Auditor

Fintech • Mobile • Other • Payments • Social Impact • Financial Services • App development
West Palm Beach, FL, USA
120 Employees

Similar Companies Hiring

MyBambu Thumbnail
Social Impact • Payments • Other • Mobile • Fintech • Financial Services • App development
West Palm Beach, Florida
120 Employees
Bectran, Inc Thumbnail
Software • Machine Learning • Information Technology • Fintech • Automation • Artificial Intelligence
Schaumburg, IL
51 Employees
MassMutual India Thumbnail
Insurance • Information Technology • Fintech • Financial Services • Big Data
Hyderabad, IN

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account