Our Best-in-Class Implementation Team is leading the way and revolutionizing the automotive industry with 5-star customer service. With a thorough understanding of Shopmonkey products — and a specialization in Shopmonkey's native marketing platform — every Shopmonkey customer receives exceptional care and attention from our team. Please note: While this position will be remote, the expected business hours will be 8:00am to 5:00pm Pacific Standard Time.
You will have the opportunity to:
- Serve as the main point of contact during a customer's onboarding journey for Shopmonkey's built-in marketing tools (Shopmonkey CRM)
- Work closely with Sales, Implementation, and Success teams to deliver a seamless onboarding experience centered around Shopmonkey's native marketing product
- Deliver top-tier customer service and support, focused on understanding automotive repair shop marketing needs and how Shopmonkey's marketing features can drive growth for any repair shop
- Coordinate deliverables with various internal departments
- Communicate thoughtful, customized solutions that help customers move forward and grow their business
- Learn all about the Shopmonkey product suite and the automotive industry
We are looking for people who:
- Have 2+ years of relevant experience, or automotive industry knowledge — marketing, customer success, or SaaS onboarding backgrounds are a plus
- Have a clear, professional, friendly, and informative communication style
- Enjoy creative problem solving and taking on new challenges
- Have exceptional project management skills with a proven ability to multi-task
- Are self-directed learners and highly motivated to succeed
- Thrive in a dynamic & collaborative startup environment and are comfortable with ambiguity
- Adapt quickly to changing priorities and evolving customer needs
- Have a related education background (Bachelor's degree preferred)
- Are familiar with SaaS business models and tools — experience with marketing platforms or CRM tools is a bonus, not a requirement
- Have a true appreciation for cars and/or are familiar with the automotive industry!
In the United States the range is typically a salary of $55,000 to $71,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
- Medical, dental, vision, and life insurance benefits available the 1st of the month following hire date
- Short term and long term disability
- Employee assistance program
- Reimbursement for a personal health and wellness membership
- Generous parental leave
- 401(k) available upon hire
- 11 paid holidays
- Flexible time off - take the time off you need!
- Matching donations for approved charitable organizations
- Group volunteer efforts
In 2022, Shopmonkey was named #4 on Forbes' annual ranking of America's Best Startup Employers list (and #1 in Business Products & Software Services). Shopmonkey was once again named as one of America's Best Startup Employers by Forbes in 2023, 2024, and 2026!
Shopmonkey is committed to building a diverse and inclusive team. We are looking for team members from all backgrounds that are committed to the Shopmonkey mission. Shopmonkey provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Shopmonkey is committed to the full inclusion of all qualified individuals. In keeping with our our commitment, Shopmonkey will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact our Talent Team at [email protected].
Please note: Shopmonkey will never request sensitive information such as your social security number, bank account information, or other non-publicly available information during the application and interview process. If an applicant is extended an offer of employment, such sensitive information will be requested at that time. Shopmonkey will never ask you to receive and ship packages or goods as part of the interview. Other practices to be on alert for:
- Contact initiated via unsolicited text message or cold call. Shopmonkey does not follow up with candidates through instant messaging applications.
- Our Talent Acquisition team only corresponds from email addresses with the domain ‘@Shopmonkey.io’. If a generic email ID ending with Gmail/Yahoo or other domain is used while receiving a job offer or interview call, there is a likelihood of a scammer.
- While some of our jobs can be found on third party job sites, all of our current job opportunities and descriptions are posted on Shopmonkey’s Careers page, or our official LinkedIn Company Page
The U.S. Federal Trade Commission has published helpful articles to help individuals learn more about protecting themselves from recruiting scams and financial fraud. If you believe you were a victim of such a scam, you may contact your local law enforcement agencies. Shopmonkey is not responsible for any claims, liability, losses, damages, or expenses resulting from scammers or impersonators.
Skills Required
- At least 2 years of relevant experience
- Automotive industry knowledge
- Exceptional project management skills
- Bachelor's degree
- Familiarity with SaaS business models and tools
What We Do
Shopmonkey, the leading auto repair shop software company, is a cloud-based solution that consolidates the complexities of running an auto repair business — from appointment scheduling to parts ordering, to managing inventory and processing payments — all onto a single platform. We help repair shops consolidate tools, save time, and streamline their entire operation with simple, easy-to-use software.
