Search the 8 jobs at Shopmonkey

The Customer Success Manager will drive customer engagement and growth for Shopmonkey by developing relationships, ensuring product adoption, and helping customers succeed on the platform. Responsibilities include managing customer check-ins, driving upsells, and representing customer needs internally. The role requires teamwork and proactive problem-solving skills, along with experience in the SaaS industry.

As an Implementation Manager, serve as the primary contact for customers during implementation, ensuring top-tier support, training, and coordination with internal departments. Utilize problem-solving skills to provide tailored solutions and enhance customer experiences in the automotive sector.

The Sales Development Representative is responsible for identifying and sourcing new sales opportunities, scheduling product demonstrations, and assisting the Account Executive in closing deals. They will generate expert knowledge on products, manage CRM effectively, and help coach new team members.

The Senior Product Marketing Manager will lead product marketing efforts, focusing on buyer needs and competitive positioning. Responsibilities include crafting go-to-market strategies, conducting market analysis, developing content for engagement, and collaborating with cross-functional teams to enhance product offerings and sales strategies.

As a Customer Account Manager at Shopmonkey, you will build relationships with auto repair shop owners to drive business transformation, manage customer engagement with the product suite, and implement new sales strategies to increase revenue. You will also need to empathize with customers, recommend solutions, and drive product adoption.

The Director of Customer Support will develop and execute a customer support strategy that aligns with business objectives, manage and mentor the support team, optimize workflows, and act as a customer advocate to enhance product quality and resolve escalations.

As a Full-Stack Engineer at Shopmonkey, you will play a crucial role in delivering new technology solutions, developing production-quality code, and improving code performance. You will work on modern, industry-leading software products and collaborate with a globally distributed team.

Shopmonkey is inviting individuals to apply for future job openings by submitting a general application, emphasizing their growth and values of community and employee well-being, along with a commitment to diversity and professional development.