Jobs at Shopmonkey

Lead a cross-functional squad to define strategy, prioritize and scope features, drive execution from ideation to launch, champion customer needs via research and data, and measure product success to iterate and optimize.

Lead engagement and growth for enterprise customers, drive adoption and retention, manage billing/administration, deliver QBRs and strategic recommendations, remove adoption roadblocks, partner with Sales/RevOps/Product for upsells and renewals, and represent customer needs internally. Travel to customer sites and events as required.

This is a general application for future employment opportunities at Shopmonkey. Applicants should describe their potential fit for the company.

The Customer Account Manager will lead customer expansion efforts at Shopmonkey, managing relationships, and driving sales strategies for SMB customers. Responsibilities include building pipelines, up-selling software solutions, and communicating forecasts to management.

Provide relationship-based customer support to auto-repair shop customers via phone, email, and chat. Triage and resolve inquiries, document interactions, escalate and collaborate with internal teams, analyze feedback trends, and recommend product usage to improve customer experience. Maintain schedules, meet support metrics, and contribute to process improvements in a fast-changing startup environment. Hybrid role with three days onsite in Morgan Hill, CA.

As SEO/GEO Content Manager, you'll manage organic growth, lead SEO and Generative Engine Optimization strategies, collaborate cross-functionally, and design experiments to drive measurable results.

The Sales Development Manager will drive outbound sales strategies and lead a sales team to achieve growth, ensuring effective coaching and performance monitoring.

The Account Executive will drive revenue growth by targeting potential clients, maintaining a sales pipeline, and executing sales strategies. Collaboration with various teams and effective customer communication are key responsibilities.

The Sales Development Representative identifies and sources new sales opportunities, schedules product demonstrations, and assists the Account Executive team while meeting daily KPIs and quotas.