Jobs at Shopmonkey

Manage SMB customer relationships, onboarding, product adoption, retention, renewals, upsells, and cross-sells. Serve as a trusted advisor, resolve customer issues, advocate for customer needs, and collaborate with sales, implementation, support, and product teams. Track account health, engagement, NPS, product adoption, and renewal metrics while helping customers achieve value from the platform.

Provides high-volume phone, email, and chat support to auto repair shop customers using the Shopmonkey platform. Responsibilities include resolving inquiries and complaints, educating customers, documenting interactions, managing support queues, escalating complex concerns, analyzing customer feedback, and identifying process improvements. The hybrid role requires strong communication, creative problem-solving, adaptability, and relationship-building in a dynamic startup environment.

Manage SMB customer relationships for Shopmonkey’s SaaS platform by driving product adoption, expansion, renewals, and churn reduction. Guide auto repair shop owners, identify upsell and cross-sell opportunities, monitor customer health, and provide customized solutions. Collaborate with Sales, Support, Product, and Implementation teams to deliver strong customer experiences. Attend customer visits and industry events as needed.

Drive adoption and growth of Shopmonkey Payments among existing customers through prospecting, rate analysis, consultative selling, customer follow-up, and payments expertise. The role develops account plans, sells card terminals and fintech solutions, manages CRM activity, supports customer success, and achieves monthly quotas and daily KPIs. Candidates should have B2B SaaS and embedded payments experience, strong communication and objection-handling skills, and a customer-focused, adaptable approach.

Manage customer implementations as the primary point of contact, providing support, training, customized solutions, and coordinating deliverables across internal teams. The role requires strong communication, creative problem-solving, project management, multitasking, adaptability, and familiarity with SaaS businesses. Automotive industry knowledge, a related educational background, and Spanish-English bilingual ability are advantageous.

Drive customer expansion revenue by building relationships with auto repair shop owners, managing a sales pipeline, executing SaaS sales strategies, forecasting through CRM, and increasing adoption through upselling and cross-selling Shopmonkey products. The role requires customized solution selling, empathy for customer challenges, adaptability, and effective communication. This is a hybrid position requiring two days weekly in the Marin County, California office.

Own and scale Shopmonkey’s enterprise account-based marketing program through tiered campaigns, channel strategy, personalized content, target-account data, scoring, and measurement. Coordinate Sales, Revenue Operations, Marketing, and vendors across multiple workstreams. Track account engagement, pipeline influence, and ROI while creating executive dashboards and recurring performance readouts. The role targets multi-shop operators and multi-location auto service businesses and requires strong B2B marketing, analytics, project management, and cross-functional communication skills.

This is a general application for future employment opportunities at Shopmonkey. Applicants should describe their potential fit for the company.

The Sales Development Representative identifies and sources new sales opportunities, schedules product demonstrations, and assists the Account Executive team while meeting daily KPIs and quotas.