Jobs at Shopmonkey

The Expansion Account Executive will grow revenue within Shopmonkey’s SMB customer base by selling additional licenses, add-ons, and products. Responsibilities include building and managing an opportunity pipeline, developing sales strategies, driving product adoption, upselling and cross-selling, maintaining accurate CRM forecasts, understanding customer needs, and recommending customized SaaS solutions. The role requires customer relationship management, contract experience, strong communication, and willingness to travel 20–30% for onsite client visits.

Drive customer expansion revenue by building relationships with auto repair shop owners, managing a sales pipeline, executing SaaS sales strategies, forecasting through CRM, and increasing adoption through upselling and cross-selling Shopmonkey products. The role requires customized solution selling, empathy for customer challenges, adaptability, and effective communication. This is a hybrid position requiring two days weekly in the Marin County, California office.

Own and scale Shopmonkey’s enterprise account-based marketing program through tiered campaigns, channel strategy, personalized content, target-account data, scoring, and measurement. Coordinate Sales, Revenue Operations, Marketing, and vendors across multiple workstreams. Track account engagement, pipeline influence, and ROI while creating executive dashboards and recurring performance readouts. The role targets multi-shop operators and multi-location auto service businesses and requires strong B2B marketing, analytics, project management, and cross-functional communication skills.

Own end-to-end customer data migrations into Shopmonkey by analyzing legacy systems, mapping data, building extraction and transformation workflows, cleaning and validating records, monitoring pipelines, resolving issues, and verifying results. Collaborate with onboarding, customer success, support, engineering, and shop teams while documenting processes and improving automation, reliability, and scalability.

This is a general application for future employment opportunities at Shopmonkey. Applicants should describe their potential fit for the company.

Provides high-volume phone, email, and chat support to auto repair shop customers using the Shopmonkey platform. Responsibilities include resolving inquiries and complaints, educating customers, documenting interactions, managing support queues, escalating complex concerns, analyzing customer feedback, and identifying process improvements. The hybrid role requires strong communication, creative problem-solving, adaptability, and relationship-building in a dynamic startup environment.

Lead and mentor Mid-Market and Enterprise Customer Success teams to drive retention, adoption, and expansion. Set KPIs and account health metrics, manage NRR and churn, collaborate with Sales, Product, and Support, leverage analytics to track performance, refine CSM playbooks, and advocate for large automotive repair operator workflows.

The Account Executive will drive revenue growth by targeting potential clients, maintaining a sales pipeline, and executing sales strategies. Collaboration with various teams and effective customer communication are key responsibilities.

The Sales Development Representative identifies and sources new sales opportunities, schedules product demonstrations, and assists the Account Executive team while meeting daily KPIs and quotas.

Drive adoption of Shopmonkey Payments by prospecting into existing customers, developing and executing growth plans, performing rate analysis, selling card reader terminals, managing CRM, providing onboarding/support, and meeting monthly quotas and KPIs.