CRM/ERP Administrator

FLSA: Exempt/Overtime Ineligible

Benefits: Eligible

Hours Per Week: 40/Full-time

Met Council is America’s largest Jewish charity dedicated to serving the needy. We fight poverty through comprehensive social services and by treating each client with compassion, integrity, and respect. Our programs are staffed by experts who help over 350,000 clients each year and advocate on behalf of all needy New Yorkers. Our services include 100% affordable housing at 21 locations, family violence services, Holocaust survivor assistance, geriatric social work, crisis intervention and the largest free kosher food distribution program in the world. Our network of 101 food pantries, affordable housing sites, and affiliated JCCs provide services directly in neighborhoods across New York City.

Position Summary:

Met Council has made significant investments in the technology that supports programmatic departments and clients. Market by Met Council is the Food Program’s custom-built, Salesforce-based ERP which includes our IMS, WMS, CRM systems and supports our B2C ordering platform. We are seeking an ERP Administrator to steward day-to-day demands and support its ongoing development. This is an exciting opportunity for a candidate who is passionate about building technology that serves people.

Principal Responsibilities:

• Build, maintain, audit, and document processes for the Market by Met Council ERP
• Collaborate with stakeholders to optimize functionality, reports, dashboards, and UX/UI improvements
• Serve as the primary point of contact for staff and end-user support — training on data entry, access, and system navigation, and resolving day-to-day issues with a service-first, customer-care approach
• Troubleshoot with Salesforce as needed and manage/communicate changes from seasonal Salesforce updates
• Configure and maintain user profiles, access, and security protocols
• Track recurring support issues to inform training materials, documentation, and system improvements
• Help align system activities with physical warehouse operations and daily maintenance processes
• Scope and manage larger system projects as needed (e.g., new APIs)
• Support systems alignment and issue resolution across our B2B and B2C platforms, including the client-facing ordering experience

Competencies:

• Self-starter who is curious, proactive, and enjoys learning new tools and processes
• Strong problem-solving skills, with a methodical approach to troubleshooting
• Ability to prioritize and manage competing deliverables across support requests and projects
• Ability to translate operational and warehouse workflows into system requirements
• Strong communication and training skills, with a customer service orientation for staff of all technical levels
• Detail-oriented, with strong data governance and documentation habits
• Familiarity with food banking or emergency food service a plus; genuine interest in learning about the industry required

Skill and Education:

• 2–4 years of Salesforce Administration experience; Salesforce Administrator (ADM 201) certification required
• Experience configuring custom objects, fields, page layouts, validation rules, Flow, and other declarative automation tools
• Working knowledge of Python, SQL, and Tableau; familiarity with Apex, SOQL, and Lightning Web Components a plus
• Experience managing user security (profiles, permission sets, roles, sharing rules), integrations/APIs, and reporting/dashboards
• Help desk or end-user support experience, and comfort supporting both B2B and B2C platforms a plus
• Bachelor's degree in information systems, business, or related field preferred (or equivalent experience); nonprofit or food/logistics background a plus

Special Requirements:

• This position requires candidates to be located in New York and able to work on-site or on a hybrid schedule.

Compensation: $85,000 - $95,000 per year

Benefits: Major medical, dental, vision and life insurance; pre-tax commuter benefits; FSA; 403(b) with employer contribution; plus generous vacation, sick leave and holidays.