CRM Business Systems Analyst (RevOps)

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That’s why we’re leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country’s top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000’s fastest-growing companies, one of Forbes’ Best Startup Employers, and one of Deloitte’s Technology Fast 500.

The Opportunity:

We are looking for a highly skilled and motivated Business Systems Analyst to join our team in New York. This role will report directly to the Senior Director of Business Systems and requires a deep understanding of CRM systems, particularly HubSpot. The ideal candidate will have the ability to build complex, technical workflows and will leverage HubSpot to ensure seamless integration and optimization of business processes between various departments, including Sales, Marketing, Data, Product, and Engineering.

What You'll Do:

• CRM and Workflow Expertise: Confidently manage our HubSpot CRM; design and implement sophisticated workflows to enhance business efficiency company-wide.
• Cross-Functional Collaboration: Regularly interface with Sales, Marketing, Data, and Product teams to gather requirements and develop CRM-based technical solutions.
• Data Quality and Sales Support: Enhance sales strategies and decision making through CRM data analysis and quality improvement initiatives. 
• Operational Process Improvement: Identify and implement process improvements across the operational stack, leveraging CRM and iPaaS to deliver streamlined solutions.
• Project Management: Lead projects focused on the implementation, integration, and optimization of CRM systems, tracking progress from initiation to completion to ensure timely and successful delivery.
• Training and Enablement: Support user enablement of CRM processes and changes through direct support, training-the-trainer, and documentation.

What You Bring:

• Bachelor’s degree in Business Administration, Information Systems, or equivalent work experience in a related field.
• A minimum of two years experience in a similar role, with a strong emphasis on CRM systems, their data models, and related Sales and Marketing business processes.
• Proficiency in building and optimizing complex, technical HubSpot workflows, processes, and reports.
• Strong understanding of B2B Sales operations, including goals/metrics, commissions, and account assignments.
• Savviness with Excel/Google Sheets in efficiently manipulating and analyzing large data sets. 
• Strong critical thinking, analytical and quantitative skill set, with superior attention to detail and an ability to translate business requirements into technical solutions.
• Exceptional organizational and time management skills. 
• Proven success in collaborating with diverse teams and managing multiple projects simultaneously.

Nice to Have:

• Certifications in HubSpot or other relevant CRM platforms.
• Experience in a fast-paced, tech-centric work environment.
• Familiarity with APIs, SQL, and Macros.

Benefits

• Opportunities to make an impact within a fast growing company
• Medical, dental, & vision insurance, beginning day one
• Health savings account with employer contribution
• Flexible spending accounts (healthcare, dependent care, commuter)
• 401(k)
• Generous PTO and paid holidays
• In-office lunch Perk
• Flexible working hours
• Paid parental leave
• Company sponsored short and long term disability

Base Salary

The base salary range is between $125,000 - $145,000 annually.

Base salary does not include other forms of compensation or benefits. Final offer amounts are determined by multiple factors, including prior experience, expertise, location and current market data and may vary from the range above.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.