Looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like the kind of environment where you can thrive, keep reading!
Leidos seeks a CRM Business System Analyst to support the Digital Solution, Inc. program. The selected candidate will have the ability to assist customers with Customer Relationship Management (CRM) technical support issues as well as consulting with customers on their business processes and the relevant CRM software usage to meet those business process requirements. Onsite/In-office software consulting and software support with majority remote customer support in a demanding Capitol Hill environment. The ability to communicate effectively with VIP customers is a plus.
The Challenge:
- Able to multi-task while supporting VIP clients
- Provide daily support for intranet Quorum (IQ) product to customers
- Provide weekly reports and open tickets for each support or consulting request from customers
- Train IQ product to new customers as they turnover in customer offices
- Guide and make decisions in formulating new sound business and related technical processes as well as analyzing/optimizing current processes
- Coordination with customer business process owners and various technology teams to ascertain/develop technical requirements and user acceptance testing relating to CRM system functions including but not limited to new data acquisition and system VIP output
What Sets You Apart:
- Bachelor’s degree with two plus (2+) years of relevant experience. May consider more years of relevant experience in lieu of degree
- Ability to learn proprietary CRM Software
- Basic knowledge of HTML and troubleshooting skills
- Ability to clearly/concisely/effectively communicate in writing or in verbal exchange with varying audiences
- Ability to effectively synthesize clear explanations of complex technical or business process to audiences with varying levels of background and expertise
- Two plus (2+) years of relevant experience with MS Office products
- This position request U.S Citizenship and the ability to obtain and maintain Public Trust Security Clearance
You Might Also Have:
- One plus (1+) of experience working in a Senator or Congressman’s office using IQ product would be beneficial
- Previous helpdesk/onsite support experience
- Working knowledge of Technical Support Ticketing systems
- Oracle/SQL knowledge and experience
- Experience in Multimedia Design and Web Content Development would be a Plus
We take care of our employees. Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the world’s toughest problems, and reward you with a welcoming culture that recognizes the importance of a strong work/life balance, as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.
Original Posting:April 23, 2026For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Skills Required
- Bachelor's degree with two plus (2+) years of relevant experience (or more years of relevant experience in lieu of degree)
- Ability to learn proprietary CRM software (Quorum IQ)
- Basic knowledge of HTML and troubleshooting skills
- Effective written and verbal communication with varied audiences
- Ability to synthesize explanations of complex technical or business processes
- Two plus (2+) years of relevant experience with Microsoft Office products
- U.S. Citizenship and ability to obtain and maintain Public Trust security clearance
- Experience working in a Senator or Congressman's office using IQ product
- Previous helpdesk/onsite support experience
- Working knowledge of technical support ticketing systems
- Oracle/SQL knowledge and experience
- Experience in multimedia design and web content development
Leidos Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Leidos and has not been reviewed or approved by Leidos.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with multiple plan options, low office-visit copays in some plans, and access to mental health and wellness support tools. The availability of HSA/FSA options and employer contributions is positioned as a meaningful part of the total package.
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Retirement Support — Retirement benefits are framed as a strong component of total rewards, highlighted by a 401(k) match and immediate vesting in the standard package. The Employee Stock Purchase Plan is also presented as an additional long-term wealth-building feature.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle supports extend beyond core insurance, including wellness programs, fitness-related stipends, and assistance resources. Work flexibility and related perks are also included as part of the broader rewards experience.
Leidos Insights
What We Do
We Are Leidos For 50 years we have been tackling some of the biggest problems that face our nation and our world. OUR MISSION Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®. Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos. Your most important work is ahead.
