CRM Administrator (P-092)

SMASH, Who we are?

We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. 

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step. 

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.

Our Benefits:

• Work from everywhere
• Private Medical Insurance
• English Academy for Employees and Relative
• Business Skills Coach – Certifications
• Events and Additional Perks

This is a remote position for Costa Rica and Colombia
This position is Remote to work with a US Company; you will require to have Citizenship or a work permit from Costa Rica or Colombia to apply for this role.

Job Description:
Our client is seeking a CRM Functional Administrator to join their team in Nashville, TN! This role is responsible for the functional design, implementation, and management of a CRM solution, ensuring it aligns with business needs. The individual will collaborate with stakeholders to gather requirements, configure the CRM system, and lead functional teams. This position serves as the main point of contact between business users and liaises with technical teams to deliver solutions that meet expectations, driving improvements and innovative solutions.

Responsibilities:

• Lead the design and configuration of CRM solutions based on business requirements.
• Manage the delivery of functional solutions, ensuring project milestones are met.
• Develop and deliver training programs for end-users.
• Communicate with stakeholders to provide updates and address concerns.
• Recommend and implement best practices for CRM configuration and usage.

Qualifications:

• 4+ years’ experience in CRM administration.
• Knowledge of related platforms and tools.
• Experience managing projects from ideation to delivery.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.