CRISIS SUPPORT SPECIALIST

Posted 16 Days Ago
Be an Early Applicant
Manhattan, KS, USA
In-Office
Entry level
Healthtech • Professional Services • Social Impact
The Role
Provides mobile crisis, crisis-line, and crisis stabilization support to individuals experiencing mental health or substance use emergencies. Responsibilities include emotional support, de-escalation, safety planning, phone triage, care coordination, resource referrals, follow-up, client monitoring, daily routine assistance, and accurate electronic documentation. The role uses personal recovery experience to foster hope and connection while maintaining a safe therapeutic environment.
Summary Generated by Built In

Description

Who We Are

Pawnee Mental Health is proud of the high-quality services we offer and the positive outcomes our clients achieve. Our employees are the heart of our organization, and each person contributes to our mission. We’re looking for motivated, passionate individuals who want to use their skills to support others. We believe people facing mental health or substance use challenges deserve the chance to live meaningful, productive lives. If that mission resonates with you, we encourage you to explore this role and join us in making an impact.

What We Offer

 At Pawnee Mental Health, we are committed to supporting our employees’ well-being by offering a comprehensive and competitive benefits package, including:

  • HRSA- Health Workforce:  Loan Repayment Program for Health Careers 
  • Continuing Education: Pawnee provides up to 5 days of additional paid leave for continuing education and a fund of up to $1,000 annually.
  • Medical & Vision Insurance: Accessible plans to support your health needs offered through BCBS or Aetna.
  • Dental Insurance: 100% covered by Pawnee for employees.
  • Kansas Public Employee Retirement System (KPERS): Secure your future with KPERS retirement benefits, a lifetime pension program.
  • Life Insurance: coverage up to 150% of your annual income and long-term disability insurance at no cost.
  • Paid Holidays: Enjoy 8 paid holidays throughout the year.
  • Generous PTO:   Start earning 8 hours of PTO per month—equivalent to 12 days per year—with an increase to 24 days per year after your first anniversary.
  • Paid Medical Leave: Receive a 40-hour bank of paid medical leave.
  • Employee Assistance Program (EAP): Access support resources for your personal and professional life.
  • Supplemental Benefits: Additional life insurance coverage, ambulance transportation, short term disability, critical illness, hospital indemnity, and more.

What You'll Do

  

Mobile Crisis Team Support

  • Participate in mobile crisis dispatches alongside licensed and unlicensed crisis staff.
  • Provide emotional support and stabilization to individuals during acute crisis situations.
  • Assist in safety planning and ensure follow-up steps are understood by the individual.
  • Share recovery experiences and coping strategies, fostering hope and connection.

Crisis Line Coverage

  • Answer incoming crisis calls and conduct phone triage to assess risk, safety, and level of care needs.
  • Provide de-escalation, support, and resource linkage over the phone.
  • Coordinate dispatch of mobile crisis teams or referrals to higher levels of care, including hospitalization if needed.
  • Accurately document all call information in the electronic health record in a timely manner.
     

Care Coordination

  • Support clients in connecting to mental health, substance use, housing, or other community resources after a crisis      encounter.
  • Follow up with individuals post-crisis to ensure continuity of care and engagement.
  • Advocate for client needs and support navigation of behavioral health systems.
  • Coordinate with internal teams and external partners to facilitate warm hand-offs.

CSU Operations:

  • Monitor and maintain a safe, therapeutic environment for all clients on the CSU.
  • Conduct routine client checks and document observations in accordance with policy.
  • Assist with daily routines including hygiene support, meal distribution, recreational activities, and medication pass support.
  • Complete shift documentation, incident reports, and safety logs accurately and promptly.

Crisis Staff Expectations

  • Complete and stay current on required training for the position.
  • Adhere to the standards, policies and instructions established by PMHS Policy and Procedure and any applicable ethical codes within field of employment.
  • Review and comply with the Pawnee Code of Conduct outlined in the Employee Handbook.
  • Perform all other reasonably related duties as assigned by immediate supervisor or other management personnel.

Requirements

Qualifications:

Required

  • A High School diploma or equivalent. 
  • Current or past life experience as a primary consumer of mental health services. 
  • Oral and written communication skills using the English language.
  • Basic personal computer skills which enable the entry, retrieval and use of electronic data. 
  • A valid driver’s license and automobile liability insurance maintained in accordance with Pawnee policy and procedure is required.  

Preferred

  • Experience with Microsoft Office Software.
  • Preference will be given in employment to candidates with Kansas certification as a Peer Specialist (CPS), however, in any case the incumbent must become certified within one year of employment.

Results of criminal and all other applicable background checks must meet the approval of Pawnee Mental Health Services.

Skills Required

  • High school diploma or equivalent
  • Current or past life experience as a primary consumer of mental health services
  • Oral and written communication skills in English
  • Basic personal computer skills for entering, retrieving, and using electronic data
  • Valid driver's license and automobile liability insurance maintained according to organizational policy
  • Pass criminal and other applicable background checks to the employer's approval
  • Experience with Microsoft Office software
  • Kansas Certified Peer Specialist certification; preference is given to certified candidates, and certification must be obtained within one year of employment
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The Company
350 Employees

What We Do

Pawnee Mental Health Services is a private, nonprofit organization serving as a licensed Community Mental Health Center, alcohol and drug treatment center, and Certified Community Behavioral Health Clinic. Its mission is to provide compassionate, person-centered care that fosters healing, empowerment, and resilience, enhancing the well-being of individuals and families in the community through a holistic approach to behavioral health and recovery services.

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