Crisis Management Coordinator

WHO IS CHI?

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them. We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.

WHAT WILL I BE DOING?

SERVICE AND CARE COORDINATION:

• Develop clinical partnerships with external providers and organizations that offer support, advocacy, and direct services for mental health issues, substance use, and trauma recovery.

• Provide linkages to community-based mental health care, substance use, and psycho-social supports and communicate with providers at referring agencies, as necessary.

• Lead monthly or quarterly group discussions and case conferences with other social service staff across the organization to discuss service modalities and behavioral management strategies and to troubleshoot difficult client cases.

• Develop a library of content that focuses on topics related to mental health, substance use, working with difficult populations, self-care, and other wellness skills development -communication, conflict resolution, and anger management.

• Continuously assess the learning needs of clinical staff and develop and implement learning objectives.

• Helps identify staff’s training needs and, in response, plans, develops, and/or conducts training toward maintaining and improving clinical staff competency and compliance with agency policy and procedure.

GENERAL DUTIES:

• Maintain detailed documentation of collateral, progress and group notes, and other reports.

• Collect and utilize data to provide informed decisions on training/education topics and services.

• Attend supervision to review and discuss issues affecting the broader unit.

• In coordination with the HR Training Unit, provide program position-specific content that can be incorporated into the onboarding and employee development process.

• Lead a committee to support frontline worker well-being and reduce burnout and high levels of stress.

• Supervise Social Work interns as a field instructor or task supervisor.

• Perform other duties as assigned by the supervisor.

• Screening and collecting referrals and information prior to assessment of client.

• Provide de-escalation, assessment, and linkage to individuals in crisis

• Conduct crisis assessments as part of CHI’s crisis response for children/adolescents with full range of DSM diagnosis including mental health and substance use.

WHAT DO I NEED?

• Education: MSW from an accredited university

• Licenses or Certificates: New York State Licensed Clinical Social Worker, SIFI

• Experience: 2-5 years providing clinical and educational services in an approved setting

• Communication: Excellent verbal and written communication skills. Proficiency in English is

required.

• Computer Skills: Excellent competency in Office365, HMIS, and other web-based sources

• Math Skills: Must be excellent.

• Physical Performance: Ability to tour properties, walk distances, climb stairs, etc.

• Reasoning Ability: Ability to prioritize, make appropriate decisions and judgment calls.

• Other Skills: Ability to work independently or as part of a team, be highly organized, assume

responsibility, work well under pressure, meet deadlines, multitask, be flexible, and maintain a

high level of attention to detail. Must be even-tempered and have good negotiation skills.

PREFERRED QUALIFICATIONS

• Experience: 5-10 years providing services for high-risk populations experiencing homelessness

• Credentials or Certificates: CASAC-M, Crisis Management

• Other Skills: Experience with trauma-informed care, motivational interviewing and conducting and

reviewing biopsychosocial assessments. Experience working with individuals with mental health

and/or substance use disorders. Experience developing and facilitating in-services, psycho educational groups, clinical resources, etc.

ANYTHING ELSE?

Salary: $75,000 annually

Shift: Monday - Friday, 9 a.m. - 5 p.m.

Apply online at www.communityhousing.org/about-chi/chi-careers/.

WHY CHI?

CHI employs a team of hard-working, compassionate people who want to give back to others in their community. We are proud to offer:

• Paid time off

• 2 personal days are awarded annually

• Health insurance and health reimbursement account

• Dental and vision plans

• Flexible spending account

• AFLAC supplemental insurance

• Voluntary plans

• Dependent Care Spending Account

• Working Advantage- Employee Perks

• 401(k) retirement plan

• Life insurance

• Employee Assistance Program

• Monthly training and career development plans

Equal Employment Opportunity Employer (EEOE)

Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws. This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.