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A Spanish version of this position is available upon request
La version de esta posicion esta disponible en Español si es requerida
BHSN, one of the fastest growing organizations providing whole person care in the region, is in search of passionate individuals to join our rapidly growing team!
Your role at BHSN:
As a Crisis Coordinator you develop, maintains and facilitate outreach and client engagement activities to support, advocacy, and linkage to BHSN and community services.
What your day might look like:
- Assist crisis team to perform outreach to clients, established and referred to support engagement and bridge the time between scheduling/discharge and appointment date
- Supports crisis team with available resources both internal and external to ensure engagement and remove barriers, triaging incoming calls, follow up calls, and on call support
- Alters processes as necessary for optimized efficiency and results of providing crisis intervention, tracking, and reporting
- Links clients to appropriate community resources such as mental health providers, primary care physicians, and supportive services, including coordinating services between internal BHSN programs including but not limited to; PROS and Adult Clinic
- Coordinates outreach activities with MHU discharges, with client contact and serving as liaison to MHU – CVPH and other higher levels of care
- Initiates interventions to address challenges related to the social determinants of health
- Participates in various meetings, both internal and with referral sources
- Provides follow up and outreach to missed client appointments, intakes, identifies barriers to services and coordinates with supportive resources.
- Documents services in their entirety within a timely manner in accordance with regulatory bodies and organizational policies/procedures including collecting insurance, demographics, social determinants of health, etc.
- Maintains client confidentiality and confidential health information
- Addresses quality outcome measures by utilizing the agency’s electronic health record and electronic databases, such as, but not limited to PSYCKES, and improves team actions as necessary to improve quality outcome measures
- Support Crisis Director / Manager with admin tasks to ensure productivity and effective utilization of crisis services
- Other duties as assigned
Your skills and qualifications:
- Ability to successfully lead a diverse team and improve client health outcomes
- High school diploma or equivalent required, Bachelor’s degree preferred
- At least one year of prior experience in the mental health field strongly preferred
- Strong engagement skills as well as written and verbal communication abilities required
- Easily builds strong rapport with others, based on trust, compassion, and awareness of professional boundaries
- Valid NYS driver’s license with driving record acceptable to BHSN insurance carrier and reliable transportation for local travel required
- Ability to be on call as required
What’s in it for you?
- Generous time off (with no wait time for accruals)
- Health, vision, and dental coverage (at a low-cost to you)
- Retirement savings plans
- Opportunities for advancement and growth within BHSN
- Mentorship and training programs
- Minimum 10 paid BHSN holidays off annually
- Working within our community, making a real impact, & working alongside passionate colleagues
Skills Required
- High school diploma or equivalent
- Bachelor's degree
- At least one year of prior experience in the mental health field
- Strong client engagement skills
- Strong written and verbal communication abilities
- Ability to build rapport based on trust, compassion, and professional boundaries
- Valid New York State driver's license with a driving record acceptable to the employer's insurance carrier
- Reliable transportation for local travel
- Ability to be on call as required
- Ability to lead a diverse team and improve client health outcomes
What We Do
Driven with a passion to create a meaningful impact in the lives of those we serve and the communities we live in, the BHSN team is leading the way in the transformation of the healthcare experience. As a leader in behavioral health services, we are committed to strengthening individuals, families, and community life by bringing treatment, rehabilitation and support to our community. Using our integrated healthcare model and innovative approaches to service delivery, we provide our clients with an unparalleled experience. Our people are our difference. We are photographers, hikers, foodies, musicians, video game heroes, and every other type of individual. We embrace the unique talents and experiences each person brings to drive our mission of transforming care and enriching the lives of those around us. Since our humble beginnings as an orphanage in 1874, BHSN has evolved to include 24 human services programs and 300+ team members under the BHSN umbrella. In addition to full complement of mental health services, BHSN provides addiction recovery, care management, services to victims of domestic violence, housing, employment/education support, peer and youth/family services. Think you might be a good fit? Check out bhsn.org/careers to see all of our open positions!
