Credit Support Analyst

Posted An Hour Ago
2 Locations
Remote or Hybrid
Entry level
Financial Services
We’re one of the world’s biggest technology-driven companies
The Role
Assess borrower compliance with credit agreements for a portfolio, identify covenant breaches or potential defaults, interpret covenants, calculate cash flow and leverage ratios, upload agreement requirements to monitoring systems, perform credit analysis, and manage time to meet quality and SLA expectations while escalating non-routine issues.
Summary Generated by Built In
Wholesale Lending Services (WLS) supports several lines of business that include Business Banking, Commercial Banking, Investment Banking and Commercial Solutions. Credit Monitoring sits within WLS and provides Credit Compliance Monitoring for the combined Commercial and Investment Bank Loan Portfolio. 
As a Credit Support Analyst within JPMorganChase, you will play a key role in maintaining the integrity of the credit portfolio by assessing borrower compliance with credit agreement terms. You focus on identifying potential defaults in syndicated loans and bilateral agreements using your understanding of financial covenants. Guided by established routines, you apply critical thinking to semi-routine tasks and escalate non-routine issues to senior team members. You also use your skills in conflict management, emotional intelligence, and stakeholder management to facilitate discussions and create collaborative solutions. Effective time management is crucial for delivering courteous and effective service to clients.
Job responsibilities
  • Review and analyze Credit Agreements for uploading requirements to monitoring system used by Clients, Risk Partners, and Credit Monitoring

  • Assess compliance with credit agreement terms for a designated portfolio of borrowers, identifying potential defaults and breaches of covenants.
  • Interpret financial and other covenants in credit agreements, ensuring accurate setup of co-borrowers, guarantors, and other parties in the bank's system of record.
  • Conduct credit analysis and monitor ongoing compliance with financial covenants within the assigned portfolio, applying critical thinking skills to identify potential risks.
  • Calculate cash flow and leverage ratios in accordance with credit agreement terms, ensuring accurate calculations.
  • Manage time effectively to adhere to quality control standards and service level agreements, ensuring timely and accurate completion of tasks.

Required qualifications, capabilities, and skills
  • Foundational knowledge of credit agreement terms and financial covenants, with the capability to interpret and apply them effectively.
  • Proven ability to perform tasks accurately by adhering to well-defined policies, procedures, and techniques.
  • Developing proficiency in conflict management, with skills to identify conflicts of interest and facilitate discussions for collaborative solutions.
  • Emerging skills in active listening and questioning, utilizing non-verbal cues to empathize and ask insightful questions.
  • Strong time management and organizational skills, efficiently handling multiple tasks to achieve goals effectively.

Preferred qualifications, capabilities, and skills
  • Foundational capability in driving continuous improvement and process automation, optimizing lending workflows and enhancing operational efficiency.
  • Developing proficiency in digital literacy, supporting the effective use of technology in lending services.
  • Emerging skill in creating quantitative reports to track lending performance and support strategic planning with data-driven insights.
  • Growing proficiency in leading project management efforts, ensuring successful execution of lending service initiatives and alignment with strategic objectives.
  • Bachelor's degree in Business/Accounting preferred
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

About the TeamJ.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. 

Skills Required

  • Foundational knowledge of credit agreement terms and financial covenants
  • Ability to perform tasks accurately by following defined policies, procedures, and techniques
  • Developing proficiency in conflict management and stakeholder facilitation
  • Emerging skills in active listening and effective questioning
  • Strong time management and organizational skills to meet SLAs and quality standards
  • Foundational capability in continuous improvement and process automation
  • Developing digital literacy to support technology use in lending services
  • Ability to create quantitative reports to track lending performance
  • Growing proficiency in leading project management efforts
  • Bachelor's degree in Business or Accounting

JPMorganChase Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.

  • Healthcare Strength Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
  • Parental & Family Support Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
  • Retirement Support Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.

JPMorganChase Insights

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The Company
HQ: New York, NY
289,097 Employees
Year Founded: 1799

What We Do

JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.

Why Work With Us

Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.

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