Credit Risk Technical Writer

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Role Overview

The primary function of the Credit Risk Technical Writer is to design, develop and maintain internal procedural documents, training material and related media that maximizes user productivity, accuracy and learning.
What does a great Credit Risk Technical Writer do?
• Develop and maintain procedures that comply with department standards.
• Gather and respond to user feedback to drive continuous improvement.
• Possess the ability to manage and prioritize multiple assignments and meet numerous, competing deadlines.
• Coordinate resources, subject matter experts, internal business owners, and users to verify and assist in creating and maintaining documentation.
• Write and distribute clear and concise communications for internal and external clients.
• Work with various lines of business to determine how upcoming projects will impact user’s procedures and processes.
• Provide reporting, insight, and recommendations for process improvement.
• Create continuous learning materials to enhance user knowledge.
What you will need to have: 
• Bachelor’s Degree in Technical Communication, English, Journalism or related field or equivalent work experience
• Proficient in the following programs; SharePoint, MS Word, MS Excel and Adobe Acrobat Professional.
• Superior typing accuracy and formatting ability.
• Must possess excellent proof reading and grammatical skills, and strong attention to detail.
• Must have superior written and verbal communication skills with an excellent command of English grammar and usage.
• Ability to work independently as well as work in a collaborative, multi-functional team.
What would be good to have: 
• Ability to multitask and change direction in an ever changing payment processing environment.
• Effective planning and organizational skills.
• Highly motivated to succeed in a performance driven environment.
• Ability to work effectively with staff at all levels of the organization, including conducting fact-finding interviews with subject matter experts (SMEs).
• Experience with MadCap Flare or similar single sourcing tool.
• 2-4 years of experience in technical writing, producing training or procedural documents in a professional environment.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.