Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Global Business Services GBS Order-to-Cash (O2C) Credit Manager plays a pivotal role in promoting and maintaining adherence to Xylem’s Global Finance common technology platforms and best practice business process standards to the Regional business units. This role reports to The Americas Regional Leader of Credit & Collections and is a strategic business partner providing support to the finance teams and other key stakeholders for the units assigned.
This role requires an enthusiastic and highly motivated professional capable of working in a fast-paced environment while collaborating with various business stakeholders in administering the day-to-day operation of Xylem’s Global Finance program.
This role will be based in Charlotte, NC working a hybrid schedule, 3x per week.
Essential Duties/Principal Responsibilities:
Responsible for service delivery excellence, oversight and liaison to/from regional business units to/from the service providers for assessing and evaluating new and existing customer credit risk through complex industry research, comprehensive financial analysis and risk profiling of business plans and credit reports.
Monitor current credit scoring models and other risk assessment tools to enhance decision-making processes.
Align with Treasury global credit strategies and lead regional execution with O2C Treasury Collection Managers, Dispute Managers and the local business units and service provider to implement strategies to mitigate credit risks and delinquencies.
Conduct regular credit reviews on existing customers and propose adjustments to limits, credit terms, etc. as necessary with collaboration and consensus of internal stake holders, while maintaining adherence to Xylem Global Polices.
Provide primary regional support for the service provider and any credit related advice, where no customer financials are available for auto decision.
Facilitate regional accounts receivables reviews involving ongoing delinquent accounts related to cash flow issues, lack of credit information and ongoing issues as related to credit hold matters.
Responsible for review and approval of customer credit limits and approval of customer orders for credit release up to Delegation of Authority (DOA) limits.
Provide Credit Risk trending and analysis to GBS XylemO2C leadership supporting recommendations for leadership approval of limit increases, credit overrides, various approvals, and go forward credit strategies.
Work as a regional point of escalation for local business unit and service provider for credit and partner with other O2C functions (i.e. cash applications, collections and customer master data) and/or business unit leaders (i.e. customer service, order management, sales or sales finance) or with the customer as needed to resolve issues.
Assist the regional collections/disputes manger with local and regional business unit Controllers and service providers, establishing a regular cadence to review accounts receivable aging, doubtful accounts, bad debt reserve recommendations, etc.
Regular attendance to industry credit groups and conferences, to monitor industry trends, regulations and best practices related to credit and risk management.
Gather feedback from relevant stakeholders and provide the O2C Americas SD Leader with recommendations pertaining to O2C technology and process improvements.
Facilitate regional High Radius and Emagia training and assist in trouble shooting tool access as a subject matter expert for all matters related to credit.
Other tasks, duties and responsibilities as assigned (i.e. back-up other team members as needed, etc.)
Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Bachelor’s degree in Finance, Accounting, Business Administration or related field is required.
Minimum of 10-15 years of relevant experience in a Corporate Finance environment is required.
Previous experience working in Credit Management is required.
Expertise in customer financial statement analysis, trade reports and credit reference processing is required.
Knowledge in managing accounts receivable liens and bonds is required.
Prior experience and knowledge of regional & global credit bureaus (i.e. Dunn & Bradstreet, Moody’s, NACM, Equifax, etc.) is preferred.
Knowledge of local and regional statutory & regulatory compliance requirements for customer credit and collections management is preferred.
Demonstrate both the ability and motivation to work collaboratively in a team environment, across regions and functions, as well as working independently with minimal oversight.
Self-starter who can prioritize tasks and manage deadlines, navigate and be successful in a fast-paced, dynamic work environment.
Excellent analytical skills demonstrating an ability to identify root cause, generating and evaluating alternatives, and implementing solutions.
Strong, professional verbal and written communication skills.
Proficiency in MS Excel, Word and PowerPoint
Preferred Qualifications:
MBA Finance, accounting Business Administration or related field
Experience in a Regional and or Global environment.
Experience shared services/centralized financial services environment.
Previous experience working with various ERP systems, SAP, High Radius, Get Paid
Other skills/knowledge/experience:
Considerable skills in customer service, communication, leadership, problem solving, team building and consensus abilities.
Experience working with automated decision systems.
Knowledge within a construction or trade setting, including liens, bonds, ucc filings and bankruptcy claims.
Knowledge of Sarbanes Oxley requirements
Be an agent of continuous improvement and implement process improvements with lean methodology.
Be an agent of change.
Why Xylem?
We believe in supporting our employees both professionally and personally. Our benefits include:
· Paid parental leave, maternity support, and fertility benefits
· Flexibility and hybrid work options where applicable
· Health, dental, and vision insurance from day one
· Emotional health and wellness programs and Volunteer program (Watermark)
· Paid time off (PTO)/Flexible time off (FTO) and paid holidays
· Career development, advancement, tuition reimbursement, and student loan forgiveness
· Generous retirement savings plan with company contribution
· Employee recognition and discount programs
Ready to grow your career while making a difference? Join a team that values your skills, supports your development, and empowers you to help solve global water challenges.
The estimated salary range for this position is $110,000 to $120,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
#LI-RR1
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
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What We Do
Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas. If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
