Credit Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel and Private Residences Bangkok are located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences. Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.

Credit Manager

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Hotel and Private Residences Bangkok Chao Phraya

We are excited to share that a new Four Seasons Hotel and Private Residences in Bangkok is expected to open soon.
Located along the Chao Phraya River, one of the world’s most famous urban waterways, Four Seasons Hotel and Private Residences Bangkok at Chao Phraya River is part of a dynamic new riverside development that includes 299 guest rooms and suites, vibrant restaurants and bars, as well as a 73-storey tower with 366 private residences.
Spanning 9 acres with lush courtyards, exceptional river views, and complemented with convenient connections to all that the city of Bangkok has to offer, Four Seasons Hotel Bangkok Chao Phraya will offer an atmospheric urban resort experience for both international and regional travelers.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 109 hotels and private residences in major city centers and resort destination in 43 countries, and with more than 60 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

As the leader in branded residences since 1982, Four Seasons currently operate 38 residential properties around the world and 80% of the projects in our pipeline contain a residential component.

What You Will Be Responsible For

The Four Seasons Hotel Bangkok is looking for a Credit Manager. This person will assist in maintaining proper credit procedures throughout the hotel in accordance with both local and corporate policies and procedures.

This position also requires great enthusiasm and commitment in addition to an acute ability to problem solve. This position reports to the Assistant Director of Finance

Essential Functions

People Functions

- Maintain harmonious and professional relationship with all departments.

- Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of -Conduct as set forth in EmPact.

- Supervise, train and motivate AR Team to thoroughly understand all of their duties and responsibilities.

- Take appropriate personnel-related action (i.e., hire, commend, discipline, evaluate, etc.) with AR staff as required.

- Conduct training sessions for the Operations Staff on credit policies and procedures.

- Assist in other areas of the accounting office as needed.

- Support Internal and External Audit.

Product Functions

- Establish and maintain local credit policies and procedures regarding billing, credit cards, collection, inquiries and cheque cashing and prepare month-end and year-end reports and reconciliations in accordance with established corporate guidelines.

- Ensure all inquiries from guests or credit card companies are handled promptly (same day if possible) and professionally.

- Ensure prompt and accurate billing for all accounts and timely collection follow-up.

- Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.

- Ensure that the check-in / check-out procedure adequately protects the hotel without burden or delay to the guests of the hotel.

- Develop and maintain relationships with regular clients to foster communication and assist in collection.

- Prepare and conduct a monthly credit meeting.

- File documents and reports.

- Perform any additional duties as assigned by the Director of Finance or Assistant Director of Finance.

- Support the AR team to ensure timely and accurate presentations of bills.

Product Functions

- Manage collection of accounts approved for billing and process upon departure payments and supervise the day-to-day activities of the Accounts Receivable staff and evaluate performance based on the hotel policies.

- Recommend improvements in the operation of Accounts Receivable to the Assistant Director of Finance / Director of Finance.

- Review Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager, Assistant Director of Finance and Director of Finance if not resolved.

- Investigate all requests for billing as the final authority over credit approval and individual guest inquiries.

- Review with Director of Finance or Assistant Director of Finance all accounts that are over 30 days and implement collection procedures and write off or adjust uncollectible amounts in accordance with established corporate guidelines.

- Process and post all charges and payments to City Ledger Accounts daily.

- Write off or adjust uncollectible accounts after approval by the Director of Finance or Assistant Director of Finance and the General Manager according to established corporate guidelines.

- Candidates must have a firm knowledge of hotel operations. Candidates must speak read and write Thai as well as being fluent in English. Must have the right to work in Thailand.

Visa and Work Permit sponsorship is not available for the role. Only successful candidates will be contacted.

Join Our Team

Join a team that is built on mutual respect, collaboration, creativity and a commitment to the highest quality of service. Four Seasons Hotel and Private Residences Bangkok Chao Phraya provides guests with a haven of serenity and luxury in a bustling city. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

What to expect: You will……

Be a champion of the Golden Rule: Do unto others as you would have them do unto you

Be part of a cohesive team with opportunities to learn, grow and develop

Have the opportunity to engage in diverse and challenging work

Derive a sense of pride in work well done

Be recognized for excellence