- Should have an experience of managing a team of 25-30 members be able to coach them continuously to achieve business goal
- Able to help team in resolving their queries as an when needed
- To ensure complete operations management for end-to-end order to cash processes, including collections, dispute handling & billing / invoicing, reconciliation, payment processing and refunds managements etc.
- Is required to possess deep knowledge of the all the activities, workflow, expectations of all end clients
- To ensure timely and accurate delivery of daily, monthly and periodic processing of client requirements
- Should establish systems and processes to ensure highest quality levels of performance is achieved on a day-to day basis.
- To handle any escalation w.r.t. any operational issue.
- To ensure proper documentation of workflow of all activities related to all the clients.
- Profound knowledge of complete OTC process in insurance process
- Good accounting skills
- Good knowledge of Billing and cash apps
- AR management ERP systems understanding
- Good decision making skill
- Committed to achieving specific objectives and takes ownership for accomplishing them.
- Effectively balances quality, customer service and productivity standards
- Ability to prioritize & multi-task
- Exhibits meticulous attention to detail
- Excellent problem solving & analytical skills
- Act as liaison between team members and management & bring issues/concerns to management
- B.Com or B.Com Hons graduate
- Minimum 5 years of experience in Manager role in OTC and overall 10 years of experience in Insurance industries
- Must have worked on any of the ERP AR modules, preferably SAP/ CODA/Genius
- Must have 5 years of client management experience
- Must have an experience of setting up a new process
Skills Required
- B.Com or B.Com Hons graduate
- Minimum 5 years experience in a Manager role in Order-to-Cash
- Overall 10 years of experience in the insurance industry
- Experience managing and coaching a team of 25-30 members
- Experience with end-to-end Order-to-Cash processes (collections, dispute handling, billing/invoicing, reconciliation, payment processing, refunds)
- Experience with ERP AR modules
- Experience with SAP, CODA, or Genius
- Minimum 5 years of client management experience
- Experience setting up a new process
- Good accounting skills
- Good knowledge of billing and cash applications
- Strong analytical, problem-solving, prioritization, and attention-to-detail skills
What We Do
Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.
